Job Description

As a Desktop Support Engineer, you will play a key role in supporting end-users with their day-to-day technical issues. This position involves both hardware and software troubleshooting, configuration, and user support, ensuring minimal disruption to operations.

Key Responsibilities

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Provide technical support for desktop and laptop systems, including installation, configuration, and maintenance. Troubleshoot hardware, software, and network connectivity issues. Manage user accounts and permissions via Active Directory. Provide support for Microsoft Windows 10/11, Office 365, and other standard business applications. Assist in maintaining and supporting mobile devices (iPhones, iPads, Android devices). Set up and support audio/visual equipment for meetings or presentations. Support remote users via VPN and remote access tools. Maintain accurate documentation of user issues and resolutions using ticketing systems (e.g., ServiceNow, Remedy). Perform routine system maintenance tasks, updates, and patching. Coordinate with other IT teams and escalate unresolved issues as necessary.

Required Skills & Qualifications

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Minimum of 3 to 5 years of experience in a Desktop Support or IT Support role. Strong knowledge of Microsoft Windows operating systems, Microsoft Office Suite, and basic networking concepts (TCP/IP, DNS, DHCP). Familiarity with Active Directory, Exchange, and Office 365. Experience with remote desktop tools and ticketing systems. Excellent troubleshooting, communication, and customer service skills. * Ability to work independently and prioritize multiple tasks.