Provide on-site helpdesk support for end-users, including troubleshooting network, hardware, software, and peripheral issues.
Liaise with vendors, contractors, and clients to resolve IT-related issues and support project implementation.
Install, configure, and maintain desktop and laptop systems, printers, and other IT equipment.
Assist in IT projects such as system upgrades, office relocations, and new deployments.
Ensure compliance with IT policies and procedures.
Conduct Standard Client system setup, patching, configuration and troubleshooting
Perform Active Directory domain and GPO system administration
Perform IT Assets management, IT procurement administration, and maintenance contract management.
Conduct end user training / briefing
Requirement:
Minimum 1-2 years of relevant experience in desktop support or IT helpdesk roles.
Basic networking knowledge (e.g., IP addressing, DNS, DHCP, LAN/WAN troubleshooting).
(EA Reg No: 20C0312)