Desktop Support Engineer
Singapore, Singapore
Job Description
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Job Scope \xe2\x80\x93 Desktop On-site Support Engineer
Contract length: 12 months Salary: $2,500.00 - $4,500.00 per month Schedule:
- The desktop support team needs to be in Client premises to perform their work
- Perform IT equipping and de-equipping as part of new hire/ user on-boarding, staff transfers, and staff exit clearance
- Provide Client End User Computing Device support and deployment including:
- Install, upgrade, and setup Operating System (Windows), Microsoft Products, User Corporate Applications, etc.
- Support and troubleshoot Operating System (Windows and MacOS), Microsoft Products, Client Corporate Applications, etc.
- Client PC imaging and cloning iv. Backup and restore data v. Data sanitisation for storage media using tools provided (BCWipe)
- Perform Level 1 troubleshooting, including networks, application systems, M365 services (e.g. Teams, OneDrive, SharePoint, Microsoft Intune) and Client end user computing devices, and escalating to the appropriate resolver group for Level 2 troubleshooting based on escalation matrix.
- Provide Priority Support for selected users.
- Use remote desktop assistance tools provided (e.g., Bomgar) to conduct remote troubleshooting where physical presence is not required or viable
- Act on patch management reports by following up with users to perform the required actions to comply with patch releases for their computing devices
- Configure, deploy, collect, and support mobile devices. Troubleshoot client Mobile Device Management services, connectivity, and application issues.
- Provide support for selected virtual/physical/hybrid meetings and events.
- Provide centralised desktop support services at client IT Clinics for appointments and walk-in cases (e.g. IT clinics at Biopolis, Fusionopolis, CleanTech Park)
- Provide desktop engineer support for onsite and remote locations based on agreed schedule (e.g. Jurong Island, Novena Building, etc.
- Comply with IT equipment lifecycle policies, Standard Operating Procedures, and processes
- Update and track IT equipment inventories with equipment deployment form
- Plan and conduct annual wall-to-wall Corporate IT equipment verification exercise
- Manage and update IT equipment information and location for disposal
- Provide regular updates to client ITSS and Research Entities (through IT Partners) on Corporate IT asset availability and serviceability
- Knowledge in IT skills
- EUCD (e.g. Windows Desktops/Laptops, Apple Mac),
- Applications (e.g. SAP, M365, Virtual Desktops)
- Handheld Computing Devices including but not limiting to iPads, Tablets, Smart Phones;
- Accessories for Computing Devices including but not limiting to Port Replicators, Docking Stations, Web Cams, DVD/Blu-ray Burners, Kensington locks, Card Readers, Power Adaptors, Input Devices such as Keyboards, Mouse, Digital Pens, Handheld Scanners
- External LCD Monitors
- Personal and Network Printers, Label Printers, Document Scanners
- Good knowledge in computer hardware & software
- Minimum a diploma in Information Technology or equivalent Preferred working experience in IT Helpdesk environment.
- Minimum 2 years of relevant working and technical IT experience
- Pleasant disposition and good social etiquette with good spoken and written English
- Good telephony and problem solving / troubleshooting skills
- Good customer service attitude
- Experienced with Microsoft Excel, Words and Powerpoint.
- Willing to learn, able to work well in a team and be a team player.
Contract length: 12 months Salary: $2,500.00 - $4,500.00 per month Schedule:
- Monday to Friday
- Desktop support: 1 year (Preferred)
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Job Detail
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Job IdJD1290363
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned