Job Description

Axiom Technologies is an Australia-based organization with a global presence, specializing in

Managed IT Solutions

for medium to large-scale enterprises. To learn more about what we do, please visit: www.axiomtechnologies.com


We are looking for a capable and motivated

Desktop Support Engineer

to coordinate support activities ranging from basic troubleshooting to complex systems support. This role involves

onsite/on-call assistance

to end-users within the organization's desktop computing environment, ensuring

timely and accurate service delivery

.

Key Responsibilities

Troubleshoot computer OS and peripheral issues Provide support for Windows 7/8/10 environments Perform hardware/software installation using deployment tools like

SCCM

Support printer and mobile device issues Install and troubleshoot

Microsoft Office tools

Work with SOE, group policies, Active Directory, Exchange, and Apple OS Deliver field support for a variety of technologies Manage time and priorities efficiently, especially in high-pressure situations

Technical Skills Required

Strong troubleshooting skills (Windows, Apple, virtual environments) Knowledge of: Windows OS (XP, 7, 10) MS Office applications PC/Laptop hardware and peripherals Mobile device support SCCM (basic knowledge) Active Directory and Exchange (basic knowledge) Apple OS (basic knowledge)

Personal Attributes

Excellent communication and customer service skills Strong analytical and problem-solving skills Highly organized and detail-oriented Self-motivated, proactive, and collaborative Professional and calm under pressure Discreet and capable of handling confidential information Passionate about quality and continuous improvement

Experience

Minimum 2 years

of experience in a similar desktop support or end-user support role.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.sg@axiomtechnologies.com.