Job Description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices. The area comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and Risk and Administration. Collectively, these areas define and deliver HSBC’s technology strategy to support the Group’s goals. We are currently seeking a high calibre professional to join our team as an Assistant Manager, Infrastructure Client Services (Desktop Support). Principal Responsibilities

• To provide Desktop related support and implementation of all technology or group initiated Projects to all users within ITO coverage
• To respond to faults and requests for changes including IMAC (Installation, Move, Add and Change) in a timely and accurate manner
• To manage and able to prioritise all reported I.T. incidents and escalation so as to maintain a high level of support services
• To manage assigned projects within scope, schedule and budget
• To act as gate-keeper against any infringement of Technology Risk and Threats, as well as an advisor on Technology requests from stakeholders
• To address and manage user’s expectations in a demanding environment

Requirements
Requirements

• Possess good analytical/lateral thinking and desktop troubleshooting skills, good interpersonal and communication skills
• Have high degree of individual responsibility in managing the day to day processes / change and possess some leadership quality
• Ability to perform project management tasks
• Must be innovative and have the initiative to perform assigned tasks
• Willingness to commute within the country in carrying out daily BAU activities, and to station at different office locations as and when required
• Ability to work with minimum supervision and perform weekend/overtime works when necessary
• Relevant qualification in the field of Information Technology with at least 2 to 3 years of Desktop Support related experience
• Proficient in the use of various Microsoft Office suites of applications and collaboration tools including MS Team, Cisco Jabber, Zoom.
• Hands on experience in configuring and supporting Blackberry Mobile application on different type of mobile devices
• Familiarisation of MacOs is a plus

To be considered for this role, the relevant rights to work in Singapore is required. You’ll achieve more when you join HSBC.
www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.