Desktop Support (st Fnc220708 003/01)
Singapore, Singapore
Job Description
The Company:
A multinational information technology and electronics company.
The Role:
As a Desktop Support, you will be responsible for the following:
- Performed Desktop Support services to users.
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging.
- Perform asset inventories.
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate).
- Updates Incident records.
- Creates and updates work instructions (where necessary).
- Document standards and procedures (where necessary).
- Desirable : 2 year or more of Windows 10 and Microsoft Outlook Client.
- Clear Spoken & Written English.
- At least 2 to 3 year's experience providing desktop support.
- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages.
- Demonstrate knowledge in the support of workstations, and related components.
- Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365.
- Have knowledge with desktop operating systems, including Microsoft Windows 10.
- Good verbal and written communication skills.
- Good coordination skills.
- Ability to prioritize effectively and work with a sense of urgency.
- Effectively communicates with teammates and managers.
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Job Detail
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Job IdJD1065716
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned