Job Description

Essential Duties: . Execute customer onboarding/provisioning processes, including coordination across Insight teams, and runbook creation

• Create end-user documentation, installation runbooks, and helpdesk support runbooks
• Participate in L2 support, coordinating efforts to investigate, address, and escalate support issues
• Continue to evolve the monitoring of both cloud and application components of solutions, including reporting, alerting rules, and integration with support systems
• Schedule maintenance of cloud infrastructure and edge devices
• Implement security best practices for device and cloud application security
• Develop minor feature updates or code changes to solutions
• Participate in the execution of releases of software across multiple customer environments

Knowledge, Skills, and Abilities: . 1-5 years of industry experience

• Breadth of knowledge across Microsoft Azure products & other cloud platforms (AWS, GCP)
• Experience working in a hybrid cloud environment
• Knowledge of InfoSec principles
• Proven experience with scripting, specifically PowerShell, JavaScript, TypeScript, JNode, .Net, Python
• Experience with Git Github, Azure DevOps
• Deep familiarity with cloud-based application logging methods
• Ability to troubleshoot, investigate issues, and identify common support scenarios for prescriptive runbook documentation or proactive monitoring
• Experience with ServiceNow or other standard ITSM tools
• Critical thinking, problem-solving, trouble shooting and decision-making skills
• Strong communication skills
• Desire to work in fast-paced, entrepreneurial setting
• Willingness to participating in an on-call rotation
• High integrity, with a proactive, positive approach to work
• Experience with Agile methodologies
• Education: BA/BS or relevant experience

The team is seeking a passionate DevOps Engineer to join our team to deliver operational excellence and continuously seek out opportunities to improve what we deliver.