Job Description

Overview We are Construct Digital, the Transformation Agency. We help companies spot, interpret and leverage opportunities created by change, specialising in three key areas: Marketing Transformation Overview We are Construct Digital, the Transformation Agency. We help companies spot, interpret and leverage opportunities created by change, specialising in three key areas: Marketing Transformation, Experience Transformation and Business Transformation. Our team of digital natives are always constructing things. We're never comfortable with the status quo. We're creatives, tinkerers, scientists, engineers and inventors, energised and informed through an extensive data and insights engine, developed from years of campaigns across the Asia Pacific. With a presence across 5 major countries in Southeast Asia and South Asia, Construct Digital is a vibrant independent network that's always been ahead of the curve, with a fully connected offering of strategy & data, creative & content, marketing & media, and technology & development. We partner with innovative B2B brands such as SAP, Commscope, Rosetta.ai, NTT Data, ST Engineering, T V S D, Regus, Inchcape, ENGIE and Givaudan, as well as leading B2C brands, such as Starbucks, The Body Shop, Ikea, Giant, NUS and American Express, across key markets in the Asia-Pacific region. The Team If you love the process of unpacking a brief, working with specialist marketers, developers and creatives to deliver the best solution to a client's problem while keeping a close watch on timelines and budgets and learning something new every day - this is the job for you. Our client management team is at the heart of everything we do, working closely with our team of digital experts to deliver only the best of digital. In leading your accounts, you will drive projects from inception to delivery on time, within budget and to the highest quality level. We value team players that exhibit a strong affinity to our core values: Change Agents : Others may shrink from change. We run towards it, recognising the opportunities it presents. Ownership Mindset : We're drivers, not passengers. We act with urgency and purpose to get the job done right. Value-Oriented : We do things that add value to our business or to ourselves personally. Respect for Everyone : We treat everyone respectfully - our colleagues, clients, partners and ourselves. Expect to be put through aptitude and attitude tests, case studies and a series of interviews. We take hiring for our team seriously and expect you will have the determination to see this through with us. If you get hired and are not a good fit - you will find out soon enough as you will stick out like a sore thumb. But if you fit right in, you will relish every day at the office - working on new challenges and a team you can trust. What we need Construct Digital is seeking an experienced Agency Account Director who has extensive experience in leading clients across the APAC region. You'll lead, plan and manage the activity of our key accounts, adding vision and momentum to the business which spans across APAC. Supporting the Client Management team (of account managers and project managers) by ensuring that the day-to-day, as well as mid/long-term objectives are met, working closely with the wider team to build a strong, performance-driven culture. Success on the account is seen through creating an environment for great work, being responsible for the profitable delivery of services, leading and growing key client relationships and delivering the best strategic, creative and digital for our clients. This role sets an example for the whole team. Responsibilities Account Leadership Build, foster, lead and own key client relationships Spearhead entrenchment and growth of key accounts by developing and actively implementing account strategies Track and deliver on account revenue and profitability targets Supervise & constructively direct the team to produce clear strategies and briefs which deliver great outcomes Contribute to digital pitches and business development. Develop a strong understanding and tracking of client/category competitive environment. Lead the creation and development of meaningful and well-articulated creative briefs. Oversee the timely production of clear, concise written documentation including Briefs, Proposals, Cost Estimates, MSAs, SOWs, Timelines, FSDs, etc. Identify and consistently improve ways of working that allow the group to efficiently deliver quality work Establish best practices and processes for Account Management across the agency including working processes between Account Management, Project Management, Strategy, Creative, Marketing and Technology teams. Develop the professional competencies of people in the group and drive the team to improve performance Serve as the internal expert for the account management team. Set an example and build team morale Provide strategic counsel and direction to each client Develop trusted relationships with senior clients and delight them with our work Support creation of Statements of Work and support generation of cost estimates. Expands knowledge of digital tactics and new technologies as they develop, where applicable, and keeps abreast with industry/category best practices. Requirements Education/ Experience: Degree from an accredited school. 7-12 years of account management and/or management level marketing, a minimum of 3 years of which has been in an agency environment preferably with a combination of strategy, creative, digital marketing, and technology. B2B exposure is an added bonus. Proven success in account growth and revenue generation. Demonstrated strategic or consultative approach to account management. Strong aptitude for building 'partner' relationships with clients and colleagues. Strong understanding of marketing new media techniques including Internet, Intranet and extranet development, as well as an understanding of overall marketing strategy and integrated communications. Interpersonal Requirements: Keen attention to detail. Strong account management, analytical, and problem-solving skills. An international perspective, liaising with multiple markets across APAC. A proven track record executing complex projects of $1M+ in size. Ability to effectively interact with all levels of an organization, from project manager to executive, while still introducing elements of fun and humour in the workplace. Excellent written and verbal communication skills and strong presentation abilities. Strong listening skills and the ability to be open to new ideas from team members, coworkers, industry sources and clients. Ability to oversee and lead several clients at once. A source of innovation, passion and creative vision. Must have sound financial management skills Why join us Be part of a team of passionate digital specialists Flexi-work arrangements Work with a team that values team players and accountability Grow with annual training that is relevant to your profession and the industry Be part of our annual company trip where our offices come together to have fun Be rewarded with a competitive salary and performance-based bonus Be equipped with premium hardware and up-to-date software & tools in a great working environment