Digital Channel Customer Support (contract | Bank) Up To $4.5k
Singapore, Singapore
Job Description
Responsibilities:
- Provide investigation support, track, and monitor of reported customer issues escalated from frontliners.
- Ensure reported issues are resolved timely, and any critical issues are timely escalated / communicated to stakeholders.
- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).
- Initiate periodic meetings with technology and product partners to review and follow up on all open production tickets relating to digital channel services.
- Collaborate with cross functional technology & product partners to help speed up resolution of complex issues.
- Collaborate with journey owners to resolve identified customer journey gaps.
- Bachelor\'s Degree in Banking, Finance or in any related majors.
- Minimum 2-3 years of experience in the customer service and production support role.
- Good to have experience in retail products
- Must have experience in digital channel management, gathering business requirement etc.
- Excellent communication skills with the ability to instantly connect with people and manage ongoing relationships for positive outcomes.
- Keen interest in emerging digital trends and how to apply them to improve digital customer experience.
- Ability to analyse and resolve problems with the use of data and customer feedback.
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Job Detail
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Job IdJD1457888
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$3500 - 4500 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned