Job Description

Key Responsibilities:

• Manage day-to-day digital customer issues to ensure a seamless experience.
• Perform troubleshooting, log incident tickets, and support investigations for timely issue resolution.
• Provide timely customer communications and user training.
• Offer post-implementation support to escalate and resolve issues promptly.
• Liaise with touchpoints for timely customer resolutions and service recovery.
• Investigate and track reported customer issues from frontliners.
• Collaborate with front-office and technology teams to support investigations, impact assessments, and root cause analyses.
• Hold periodic meetings with technology and product partners to review open tickets.
• Work with cross-functional technology and product teams to expedite complex issue resolutions.
• Collaborate with journey owners to address customer journey gaps.

Qualifications:

• Degree in Business, Marketing, or any related discipline.
• Minimum 3 years in customer service, production support, or banking industry with knowledge of retail products.
• Experience in digital channel management and gathering business requirements.
• Understanding of banking products and processes.
• Excellent communication skills for managing relationships and achieving positive outcomes.
• Positive attitude and customer-centric mindset.
• Interest in emerging digital trends and their application to improve customer experience.
• Good analytical skills to resolve problems using data and customer feedback.
• Ability to apply design and experience thinking.

Interested candidates may send in their resume and cover letter directly to (R1434374), stating the position as the subject title in the email.Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup\'s Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

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