Digital Commerce Coordinator
Singapore, Singapore
Job Description
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Our client is a global travel retailer, distributor and duty-free operator. Due to continued business growth, we are currently partnering them to look for a Digital Commerce Coordinator.
As a member of the Regional team, you will support the projects and daily operations of IT Digital Commerce initiatives within the Asia Pacific region. As a Digital Commerce Coordinator, you will
gather documentation to support business requirements for improving features of websites and mobile applications that will provide our customers with a seamless journey.- support in refining Users\xe2\x80\x99 experience and stories and define acceptance criteria for product and process enhancements.
- respond timely to cases logged via ticketing system (Omni-Tracker) for front-end issues. and escalate matters requiring further resolution to the Global Team or external providers while also analysing trends to minimise recurrence of issues.
- support projects through scheduling of project meetings with cross-functional stakeholders, capture key points for documentation and/or follow up and collaborate with stakeholders with thorough follow ups based on agreed timelines.
- support implementation of Google Analytics Tagging process.
- track and report release-specific KPIs such as \xe2\x80\x9cClick and Conversion rates\xe2\x80\x9d for business units to provide recommendation, when needed.
Requirements
- a Diploma or Degree in Computer Science, Information Systems or a related discipline.
- a relevant experience of 2 to 3 years in coordinating IT projects.
- knowledge in Agile project methodologies (Certified Scrum Product Owner is an advantage), Project / Sprint planning tools such as Jira, Confluence and Miro, and proficiency in MS Office (Excel, PowerPoint, Teams, etc.)
- a working knowledge on SAP ERP system, SAP CRM, SAP Hybris Marketing and Google Analytics is advantageous.
- a detail-oriented and systematic way of organising and setting priorities based on business needs.
- has strong interpersonal and communication skills in managing stakeholders with dedication to see through the execution and final delivery within the agreed timeline.
- a self-motivated team player with a \xe2\x80\x9ccan-do\xe2\x80\x9d attitude and a passion to pursue a career in digital product management.
For more information about this role, please contact Eric at eric@timeo-performance.com. Due to the high volume of applicants, we regret to inform that only shortlisted candidates will be notified. We thank you for your understanding.
Registration No: R1110985 / EA License No: 21C0685
Digital commerce, Google analytics, User experience, Project management, Agile methodologies, Jira, MS Office applications, SAP ERP, SAP CRM
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Job Detail
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Job IdJD1305127
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned