Job Description

Key Responsibilities
- Services Pre-Sales

• Drive pre-sales activities in support of company sales growth and strategy for driving innovative cloud contact centre platforms
• Engage the customers the company would like to acquire with the support of the Business Development/ marketing team and partners to generate and engage these leads to present the company value proposition.
• Engage, Present, Analyse, Propose, Negotiate and Convert qualified prospects into deals
• Translate client requirements into solutions, ensuring that client requirements are met i.e., solutioning, POC verification
• Work with services delivery team & partners to develop business proposals, scope of work before presenting to the clients.
• Keep abreast and insight of competition, competitive issues and products.
• Support sales for all technical demo and Proof Of Concept (POC) requirements

Qualifications/Experience/Knowledge

• Candidate must possess at least a Bachelor\'s Degree, Post Graduate Diploma, Professional Degree, Others or equivalent.
• At least 6 years of IT experience

o At least 2 years of pre-sales experience in technology solutions

• Plan, solution and close opportunities in technology solutions

o Technical knowledge of on-premises and cloud ecosystems - AWS, Azure
o Knowledge of Cloud Contact Centre services - Customer Relationship Management (CRM), Knowledge Management (KM)

• Strong problem-solving skills and able to prioritise and manage multiple tasks
• Strong communication skills
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
• Previous technical experience as consultant or project/services delivery in Contact Centre projects would be an added advantage
• AWS, Azure Certifications preferred

ST Engineering