Job Description

Summary

Posted: Jul 13, 2022
Role Number:200401202
The people here at Apple don’t just create products — we build the kind of wonder that’s revolutionized entire industries! It’s the diversity of our people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it! Are you a highly motivated Program Manager? We are looking for someone to join the Digital Content Management (DCM) Localization team to work closely with other WW Localization Project and Program Managers on aligning processes and standard methodologies; delivering high quality translation and localization of product data, marketing content, and application content on the Apple Online Stores, Apple Store App, WeChat and Tmall platforms. This person will also partner with DCM teams across Singapore, London, Cupertino and Austin to ensure timely delivery of localized content for Campaigns, Engineering Releases, Programs and New Product Introductions.

Key Qualifications

• 5+ years experience as Localization Project Manager, with 2+ years vendor management experience preferred.
• Work with key DCM teams on localization of content for the eCommerce experience on apple.com (http://apple.com/), the Apple Store App, WeChat and Tmall platforms.
• An understanding of localization practices and a dedication for evangelizing these practices.
• Excellent analytical, planning, execution and follow-up skills; and will coordinate with other Localization Project and Program Managers to create consistent processes and practices.
• Lead localization projects from beginning to end, using our in-house translation management software (WorldServer) and translation memory tools.
• Work with both internal and external language specialist teams.
• Act as point of contact for urgent localization requests coming out of the regional teams; and demonstrated success in managing multiple projects, priorities and vendors concurrently.
• Lead and direct localization vendors, giving them clear and concise guidelines on Apple eCommerce requirements.
• Oversee Linguistic Quality Assurance (LQA) projects during engineering release cycles, campaigns, programs and new product introductions.
• Work effectively with others in a constantly evolving environment and under time-constrained launch schedules; and effectively lead difficult decisions and conflicting points of view.
• Build reporting for localization functions within the DCM organization.
• Identify and communicate innovative ideas to improve processes and performance.
• Have a working understanding of web technology tools such as XML, HTML, Photoshop, and varying digital asset types.
• Localization budget management and vendor-side experience is an advantage.
• Fluency in English required
• Native fluency in one or more of the languages supported on the Apple Online Store preferred but not required.

Description

As an experienced program manager, who is a self-starter with outstanding time management skills, you have a great attention to detail and have seen many projects from conception to completion. You are a natural communicator, with the ability to maintain tight relationships across a broad set of partner groups. You have experience in working with international teams, and a real passion for top of class customer experiences. You thrive in leaving no rock unturned, and handle ambiguity and paradox with grace. You have a background in product and/or software localization, and are process minded. You are focused on great customer experiences, and how truly localized content is vital to successful businesses.

Education & Experience

- BA/BS in Localization, Linguistics, Computer Science, a related field or equivalent experience. - Previous website and/or e-commerce localization experience preferred. - Project Management qualification/certification a plus.

Additional Requirements