Job Description

Line of Service Advisory Industry/Sector Not Applicable Specialism Customer Management Level Associate & Summary About the Team

PwC SEAC’s Front Office Transformation (FOT) practice works with clients to provide unparalleled industry insight, functional and business expertise to help them re-imagine and deliver the ideal Customer Experience. We do this by leveraging behavioural economics and human-centred design grounded in commercial reality.
Our FOT practice spans the whole range of clients’ Customer & Digital Transformation related needs, ranging from strategy through business model design to execution. As a part of our practice, you will help our clients have the appropriate business model, which includes aligning strategy, data, people, process and technology for the digital age.
The FOT practice has worked with some of the biggest Asian and global brands across industries to deliver differentiated experiences and positive commercial impact. Our FOT practice is also a Centre of Excellence, through which we publish and deliver thought leadership and best practices on Customer Experience and Digital Strategy.
We are seeking to add to our growing team, someone who can work collaboratively across multiple teams, to deliver FOT work for clients across South East Asia and beyond. Our focus areas include Customer & Digital Transformation Strategy, Customer Segmentation, Human Centered Experience & Journey Design, Channel Strategy & Design, Pricing & Profitability, Marketing Strategy, Sales Acceleration & Distribution Effectiveness, Service & Engagement Transformation, Voice of the Customer/ Customer Experience Measurement We are looking for Associates to fill our 2023 intake. ‌ About the Role As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Invite and provide evidence-based feedback in a timely and constructive manner
• Share and collaborate effectively with others
• Work with existing processes/systems whilst making constructive suggestions for improvements
• Validate data and analysis for accuracy and relevance
• Follow risk management and compliance procedures
• Keep up-to-date with technical developments for the business area
• Communicate confidently in a clear, concise and articulate manner, verbally and in written form
• Seek opportunities to learn about other cultures and other parts of the business across the Network of PwC firms
• Uphold the firm’s code of ethics and business conduct

About you

• Final year university students in good standing from reputable universities
• Economics, business, and psychology majors are preferred but students with other degrees are also welcome to apply
• Fluency in other languages (especially South East Asian languages) is an added benefit
• Interest or experience with the following customer focus areas (customer & digital transformation strategy, customer segmentation, human centered experience journey design, channel strategy & design, pricing & profitability, marketing strategy, sales acceleration & distribution effectiveness, service & engagement transformation, voice of the customer/ customer experience measurement)
• Excellent academic and co-curricular achievement record
• A results-oriented self starter who can work in teams, is resourceful, is willing to think laterally and out of the box
• Ability to work independently and effectively under pressure, and be highly adaptable in a dynamic environment
• Excellent analytical and communication skills
• Familiarity with Microsoft office and Google Suites
• Passionate to help businesses re-imagine and deliver the ideal customer experience

Application Deadline: 4 September 2022 Next Step: You will receive an email from us to complete pymetrics within 3 working days of your application submission. Pymetrics is a series of engaging online games that will assess cognitive, behavioural and emotional traits. This allows us to learn more about you and gives us insights into where you will thrive the most in our business. Note:

• Please note we accept only one application per candidate. You may indicate your second preference in the same application. We recommend that you apply to your preferred position that closely aligns with your skills, passions and interests
• You can indicate another role in the same application form. Duplicate entries will slow down your application with us
• Kindly upload both your resume and degree audit or transcript in PDF format.

Kindly note only shortlisted candidates will be contacted. Got a question? Email to sg_graduate_recruitment@pwc.com . Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date