Job Description

Line of Service Advisory Industry/Sector Not Applicable Specialism Customer Management Level Intern/Trainee & Summary PwC SEAC’s Front Office Transformation (FOT) practice works with clients to provide unparalleled industry insight, functional and business expertise to help them re-imagine and deliver the ideal Customer Experience. We do this by leveraging behavioural economics and human-centred design grounded in commercial reality.

Our FOT practice spans the whole range of clients’ Customer & Digital Transformation related needs, ranging from strategy through business model design to execution. As a part of our practice, you will help our clients have the appropriate business model, which includes aligning strategy, data, people, process and technology for the digital age.

The FOT practice has worked with some of the biggest Asian and global brands across industries to deliver differentiated experiences and positive commercial impact. Our FOT practice is also a Centre of Excellence, through which we publish and deliver thought leadership and best practices on Customer Experience and Digital Strategy.

We are seeking to add to our growing team, someone who can work collaboratively across multiple teams, to deliver FOT work for clients across South East Asia and beyond. Our focus areas include Customer & Digital Transformation Strategy, Customer Segmentation, Human Centered Experience & Journey Design, Channel Strategy & Design, Pricing & Profitability, Marketing Strategy, Sales Acceleration & Distribution Effectiveness, Service & Engagement Transformation, Voice of the Customer/ Customer Experience Measurement.

Our Front Office Transformation (Salesforce) internship programme is designed to provide students hands-on experience working alongside highly trained PwC professionals on real-life client projects. We are seeking bright and enthusiastic interns from Dec 2022 - Jan/Feb 2023 (Year-end internship) who are passionate about problem solving and keen to pick up the requisite skills for a long term career at PwC. Skill Requirements

• Penultimate year students from reputable universities with a focus in Information Technology or Computer Science are preferred but students with other degrees are also welcome to apply
• Excellent academic and co-curricular achievement record
• Keen interest in upskilling for technology trends, and openness to learning new tools and adapting how you work
• Interest and/or experience with the Salesforce platform
• Strong learning skills to understand Salesforce product portfolios and backend technology
• Ability to produce deliverables within a diverse, fast paced environment and to collaborate effectively across global teams and juggle multiple projects/initiatives simultaneously
• Proficient in MS Office, PowerPoint, and Google Workspace tools (eg. Google Sheets, Google Slides)
• Good written and verbal communication skills with the ability to articulate ideas clearly
• Ability to foster a positive working environment by building relationships with team members
• Highly motivated, enthusiastic, confident and creative

Other Requirements

• Collaborate with internal stakeholders to support client projects
• Assist with hands-on task on Salesforce platforms
• Contribute to business documentation and diagramming
• Support with research, concept testing and usability testing
• Actively participate in business development activities
• Demonstrate critical thinking and the ability to bring order to unstructured problems
• Proactively seek guidance, clarification and feedback
• Effectively work in a team environment with people from multiple backgrounds and skill sets

Application Deadline: 4 September 2022
Next Step: You will receive an email from us to complete pymetrics within 3 working days of your application submission. Pymetrics is a series of engaging online games that will assess cognitive, behavioural and emotional traits. This allows us to learn more about you and gives us insights into where you will thrive the most in our business.
Note:

• Please note we accept only one application per candidate. You may indicate your second preference in the same application. We recommend that you apply to your preferred position that closely aligns with your skills, passions and interests
• You can indicate another role in the same application form. Duplicate entries will slow down your application with us
• Kindly upload both your resume and degree audit or transcript in PDF format.

Kindly note only shortlisted candidates will be contacted.
Got a question? Email to sg_graduate_recruitment@pwc.com . Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date