Job Description

· 3-5 years of relevant work experience in building and delivering scalable programs for customer engagement in a technology sales organization · Operational excellence mind-set and experience. Data driven. Excellent problem-solving skills. Adept at simplifying complexity and developing scalable propositions · Ability to multitask and manage portfolio of cross-functional programs and projects – work prioritization, planning, collaboration, and management · Proven track record of taking ownership and driving results. Ability to effectively lead and work with a variety of organizations, management levels, cultures, and personalities · Exceptional interpersonal and communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders across multiple teams · Experience with training, enablement and accreditation · Broad understanding of public and hybrid cloud platforms; working knowledge of AWS services and their relevance to enterprise and industry workloads · Education – BA or above required; additional qualifications in relevant areas highly desired

Job summary
Would you like to help our customers innovate like Amazon – and deliver breakthrough experiences for their end customers? Would you like to pioneer the use of cloud services to help drive innovation? Would you like to be part of building a fast-growing program to worldwide scale?

As Program Manager for the APJ Digital Innovation program, you will have an exciting opportunity to shape and execute this program in-line with APJ & WW support to help customers and our field drive innovation, deliver business results, and leverage the AWS platform. You will have a passion for developing large-scale programs that drive interest and breakthrough innovation for enterprise customers. You will have a You will be highly experienced in developing and running operations for fast-growing, regional programs. You will understand how to build and manage success metrics and to systematically gather and analyze data to assess impact and adjust accordingly. You will have developed scalable approaches to deliver high quality experiences to customers and to train, and develop others, and have experience with knowledge management to drive sharing and learning. In addition, you will have a passion for customer-facing work and support facilitating workshops and events. Finally, you will bring an entrepreneurial mindset to build and drive global/APJ program roll-outs with demonstrated experience in complex program and project management.

The right candidate will have a background in digital innovation or transformation, and a customer obsessed and collaborative approach. You must be comfortable working with senior innovation specialist team members and specialist sales teams in a dynamic and cross-functional environment as the program will have interdependencies with other teams within AWS. Typically, cross-functional collaboration includes Digital Innovation team members, account teams, sales leaders, partners, professional services, training & certification, rapid prototyping teams, specialist sales/ BD, and Solution Architects.

Key job responsibilities

• Build metrics, dashboards and reporting mechanisms that track activity and tie to outcomes. Use insights from these data as a feedback loop to improve and refine the program
• Define and drive associated training and accreditation for AWS teams and partners who are critical to the delivery of the Digital Innovation program at scale
• Train & enable local sales teams to help qualify customers, and – in some cases – lead elements of the digital innovation engagement
• Manage operational aspects of the program – knowledge sharing, team meetings, project planning, key program deliverables for planning, AWS wiki, training materials, core assets, templates, etc.
• Support DI team members & collaborate with marketing and sales teams to execute medium & large scale events. Post-event, filter and qualify customers for defined follow up actions and drive new contact acquisition & warm leads for DI specialists
• Deliver and Facilitate customer facing workshops and events
• Partner with DI team members to develop and execute strategic business development plans while working with key internal stakeholders (e.g. sales teams, specialists/ BD, T&C)

· Passion for enterprise market – deep understanding of how enterprises operate and the characteristics of large and global businesses · Familiarity with CRM systems, in particular salesforce · Understanding of SQL, Python or other · Strong business and financial acumen and negotiations skills · MBA or Masters in relevant field