Job Description

Digital Transformation & Customer Service Application Consultant

GECO Asia Pte Ltd is looking for a dedicated, ambitious, and self-driven Assistant Manager to handle the Digital Transformation & Customer Service Application. As a Digital Transformation & Customer Service Application Consultant, you will support the regional roll-out, business consulting, demand and Application management and support of regional Customer Services system (e.g Autoline, RFDC ,RWCS) for Overseas market. We offer superb career opportunity and compensation package. Apply now!

Job Requirements and Qualifications:

• Min 4 years IT working experience with 2 year of strong involvement in automotive or similar industry.
• Customer Oriented and demonstrated empathy
• Outcome-oriented and creative problem solver with a strong positive mindset
• Ability to handle complex problems and follow through energy in implementation of strategies
• Strong strategical capabilities with focus on business and IT interactions
• Good understanding of Automotive Business – Sales and Customer Services in an international context
• Project management and coordination skills with international rollout experience
• Experience in a multi-cultural and distributed organization
• Strong stakeholder management
• Excellent communication and presentation skills
• Strong leadership and good team player as working in an international and intercultural context
• Experience in an agile and fast paced environment
• Open minded with a very strong co-creation ability
• Ready to engage with a continuous learning approach
• Familiar with Autoline, Servicenow, Jira will be an added advantage
• Possess a Diploma / Bachelor’s degree in IT/relevant field.

Job Roles and Responsibilities:

• Support the regional roll-out, business consulting, demand and Application management and support of regional Customer Services system (e.g Autoline, RFDC ,RWCS) for Overseas market
• Be responsible for the service delivery in demand management and product management of Regional After Sales systems with overall objective of achieving standard processes and application landscape in the region
• Direct IT Contact partner for various stakeholders. Consult and support these organizations concerning Regional Customer Services applications and business know-how and adhering to MB overall IT Strategy Coordination role for IT projects in Regional Customer Services Applications
• Coordination role for IT projects in Regional Customer Services Applications
• Provide product/application support to local Project Manager and share regional roll out experience in order to benefit from lessons learned
• Regional product/application consultant in Regional Customer Services IT Applications