Job Description

Job : Operations
Primary Location : Asia-Singapore-Singapore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 27/Jan/2023, 12:16:04 AM
Unposting Date : 10/Feb/2023, 5:59:00 PM


The Role Responsibilities

• The Change Lead role is a change management role within the New Ways of Working sitting between the Chief Product Owner and Product Owner and Stakeholders and the Technology Squads to support the delivery, embedding the change and user adoption of SCB client journeys in a unified, simple and effective manner, facilitating change adoption, information sharing and risk reduction.
• Definition: Change Management in this sense (not the IT sense) wraps around any portfolio of changes that impacts a business. It aims to:
• Participate in the requirements gathering and validation process by bringing the user perspectives to the fore, so that we know that we are building the right things, in the right way to meet the requirement sand maximise the benefits. The Change Manager needs to understand the users \xe2\x80\x9cday job\xe2\x80\x9d.
• Conduct a stakeholder map to determine where the supporters and nay-sayers are in order to maximise the effect of the former and negate the issues associated with the latter.
• To work alongside the squads that are delivering the functionality to ensure that the \xe2\x80\x9cpeople\xe2\x80\x9d oriented deliverables (communications, training materials, training delivery, user documentation are complete, suitable and timely; and to ensure that the user community has a channel of communication to ask questions and address concerns.
• Construct KPIs to measure the success of the implementation, user adoption and the achievement of the benefits.
• To work with the user community during and after the delivery/implementation providing support, addressing concerns, and embedding the changes in order to ensure the benefits are achieved.

Responsibilities

• The role supports the implementation of FCSO projects by using agile, new ways of working and is capable of coaching Product Owners.
• Acting as the key interface between the initiatives, business lines, country and regional contacts.
• Responsible for the holistic change management in collaboration with FCSO, Business and Process Owners, Technology & Innovation (T&I), Group Internal Audit (GIA), Financial Crime Compliance Assurance (FCCA), Group FCC, and other functional partners.
• Developing the change strategy to support roll out of project deliverables/major systems enhancements including project-specific stakeholder analysis and impacts, communication strategy, training strategy, change risk assessments, operationalization readiness and benefits realization.
• Conducting impact, stakeholder, and organization analysis to feed into the project scoping and feasibility.
• Support projects in building compelling cases for change, and helping the business track the achievement of those benefits.

Change Management

• Responsible for all change management activities which include communication, change risk assessments, operationalization readiness and tracking of benefits.
• Identify and manage anticipated change resistance.
• Collaborate with Chief Product Owner/Product Owners, to drive sustainable change and implementing effective change management strategy to help successfully deliver the projects.
• Responsible for operational readiness prior the implementation of system changes by ensuring the availability of training to users where required, DOIs are revised to address impact (if needed) and publishing a Go-live communications for each 90-day backlog (via consolidated bulletin per quarter with change description, JIRA#, benefits).

Business

• Regularly engage with users, with regards to change related matters, change adoption and progress.
• Engaging stakeholders and ensure communicating all changes effectively and efficiently.
• Support the development and implementation of adoption measurement approaches for key initiatives to assess effectiveness, progress and areas needing attention.
• Managing all change management activities, e.g., training, operational readiness.

Processes

• Agile Project and Programme Management.
• Define Change Management Plan including dependencies.
• Change Governance Processes.
• Delivery Risk Management and escalation as appropriate.
• Ensuring adherence to Change Governance Policy and nWOWS.
• Manage dependencies between all impacted workstreams.

People & Talent

• Proactively manage change agents and on projects to support successful delivery.
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.
• Mentor and support members of the team.
• Foster good relationships with the Function Leads and Stakeholders.

Risk Management

• Identify project and business risks, escalating to the Accountable Executive and Stream Leads (as appropriate) with strategies to mitigate that risk.
• Ensure all implementations mitigate risk where possible.

Governance

• Adhere to SCB Programme Management good practice and governance. High level definition of what that entail is:
• Management Reporting \xe2\x80\x93 assisting the Product Owners/Project Managers in Operational Readiness Updates to ensure that project change activities, e.g., Delivery Risk, CRA, etc are are reported/escalated timely and effectively.
• Change Risk Governance \xe2\x80\x93 ensuring that the programme / project is consistently following the standards for Change Governance Policy and assisting Product Owners / delivery leads to come up the curve where appropriate for GRAM risk assessment and Change Risk Assessment activities.

Regulatory & Business Conduct

• Accountable to display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Responsible to identify, escalate, mitigate and resolve risk, Conduct and Compliance matters effectively and collaboratively.

Key stakeholders

• Technology Leadership team and Squads.
• Chief Product Owners and Product Owners.
• Head of Group FCC.
• Head, FCC Change, Europe and Americas.
• Head, CFCC Services & Head, FCSU.
• Head, FCC Surveillance Solutions & Innovation.
• Global Head, FCC Sanctions, High Risk Clients & Emerging Threats.
• Regional Leads Heads of FCC and Compliance in region and country.
• Head, Controls, FCC in region and country.
• Business Accountable Executives / Strategic Outcome Owners.
• Head, Risk & Compliance Change.

Our Ideal Candidate

• 10+ years\xe2\x80\x99 experience in Financial Crime Compliance, covering the areas of advisory, CDD, surveillance systems and investigation process in Banking operations
• 5+ years\xe2\x80\x99 experience as a PMO (project management) in Financial Markets
• Experience and sound understanding of AI, Machine Learning and RegTech/FinTech with change adoption in BAU activities
• Experience being a Product owner in Banking operations would be preferred
• Exposure to Agile Values and Methodologies with an Agile or Scrum master certification would be preferred

Role Specific Technical Competencies

• Project Management
• Change Management
• Financial Crime Control Knowledge
• Effective Communication Skills
• Good Presentation Skills
• Requirement Analysis

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers