Job Description

The Role Responsibilities
The role holder is to enable the enterprise agile transformation journey for the Consumer, Private and Business Banking ("CPBB") division of the Bank by ensuring the adoption of Agile ways of working in the defined client journeys. The role holder is expected to support and enable the CPBB businesses in developing, driving and aligning an integrated business and technology strategy to transition into agile.

Strategy

• Develop, lead and solution for CPBB Tooling outcomes, enable the solution meeting the CPBB transformation agenda with the utilisation of Data Engineering, Advanced Analytics, Alteryx, UI/UX Design and Tableau capabilities
• Analyse complex data to identify patterns, defect anomalies in data using statistical tools as well as machine learning algorithms if required.
• Liaise with Data owners to understand the data structure and source the required data in the right format and Drive projects with minimal guidance. Provide thought leadership by researching best practices and conducting experiments.
• Perform impact analysis on any change in data or database due to migration or upgrade and ensure seamless feed to the downstream tools.

Business

• Engage business stakeholder to understand the key data points required for the schema modelling.
• Identification of the source database and data owners for various tools that capture data.
• Provide end to end BI Solution, automation, and self-serve capabilities for faster and informed data decisions.
• Prepare and/or contribute to regular updates for various committees and governance forums.
• Provide insights to senior management and the network based on MIS and analytics.
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Work closely with Business, COO, and Technology to implement the transition of CPBB to customer journey-based approach.
• Act as "Agile Transformation Champion on behalf of CPBB COO, engage and 'Agilise' our internal and external delivery partners.
• Drive transformation to enable teams by increasing the adoption of Agile practices across the CPBB Operations function, leading to a reduction in waste and shortened implementation time frames.

Processes

• Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like.
• Create original graphic designs (e.g., images, sketches and tables).
• Prepare and present rough drafts to internal teams and key stakeholders.
• Identify and troubleshoot UX problems (e.g., responsiveness).
• Ensure data preparation with Excel knowledge with (Pivot/Macros).

People & Talent

• Champion and act as a role model of the Group's values and culture in the region.
• Be the champion in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in Operations are drivers and owners of client outcomes.

Risk Management

• Highlight any perceived risks and early alerts to the management based on data analytics.

Governance

• Encourage the habit of continuous improvement in the various teams as end-to-end client journeys are redesigned.
• Implement the Group-defined common platform/architecture for gathering, communicating and reporting, e.g., process mapping tools. Identify high-impact low-maturity processes, capability gaps, and re-align these to client journeys.
• Assist with the research of internal and external best practices and makes recommendations for process.
• Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work.
• Adherence to confidentiality agreement always.
• Adherence to Group Policy and Code of conduct always.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients, Effective Financial Markets, Financial Crime Compliance, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CPBB Hive Leads
• CPBB Hive Managers
• Functional Partners including T&I, Risk, Compliance, HR, Finance, Legal, Audit, etc.

Our Ideal Candidate

• 5+ years of experience in Banking and/or Financial services
• Extensive hands-on experience in working in a Agile environment.
• Excellent knowledge and work experience in Transformation and Project Management.
• Action oriented and comfortable managing a complex stakeholder network.
• Proven track record to deliver a fundamental transformation in the ways of working of multiple teams along the lines of the Agile methodology, across countries and within a large multi-national bank.
• Robust experience Human Centered Design, Agile and Continuous Improvement methodologies, including leading the design and implementation of such frameworks and methodologies in a large, multi-national organisation.
• Action oriented and comfortable managing a complex stakeholder network within a matrix structure
• Effective communicating and engaging colleagues from the C-suite to the shop floor, with a proven ability to lead across countries, embracing diversity and bridging cultural barriers.
• Good Comunication skills

Role Specific Technical Competencies

• Fraud monitoring or similar operational transactional based review activity.
• Good Communication skills (writing/Speaking).
• Technical know-how.
• Excel (knowledge of Macros/Pivot) is an advantage.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Be better together, we can be ourselves, be inclusive, see more good in others and work collectively to build for the long term.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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