Johnson & Johnson is recruiting for a Director of Global Network Operations, located in Singapore.
The Director of Network Operations leads and is accountable for Network Services and the Digital Command Center in the Asia-Pacific region. This role will be accountable for the staff, operation, availability, reliability, technical performance, and financial performance of these services. The team reporting into the Director will consist of a matrix organization with administrative and functional employees (approximately 12-15+ employees), approximately 10 contractor positions and large outsourced managed services teams.The Director is responsible to ensure global network services, digital command center and monitoring services are operating at a high level of performance and available during ASPAC business hours and weekends as part of a global follow-the-sun support model. The Director will be responsible to meet business partners needs/requirements and ensure of successful business outcomes.
The leader selected for this role will be expected to lead transformational change of network and digital command center services in the region and contribute to the global network services eco-system. The leader selected must have a very strong technical background in network services, have a passion for continuous improvement, root cause analysis and Problem Management, IT Service Management discipline, as well as inventory and configuration management. The leader will also be expected to forge strong relationships with business partners in-region and be the single point of contact leader in-region representing Global Network Services.
The ideal candidate will have extensive experience leading Network Services functions and a very strong technical background with hands-on-experience earlier in their career. The candidate will also have proven experience overseeing managed service providers, leading transformational activities, adding high value to organizations, and experience working in a matrix organization.
Key Responsibilities:
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