This position is a Global Operations role within the Service Management Office (SMO) & Digital Command Center (DCC) organization that will oversee the following areas in Service Operations: Change Management, Incident Management, Problem Management, Major Incident Management, Continuous Service Improvement, Event Management, ITSM projects and Operational Service Metrics.
This role reports into the Senior Manager, Digital Command Center (DCC).
RESPONSIBILITIES/PRINCIPAL DUTIES (Essential Functions)
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