Job Description

Overview

Director of Marketing & Chief of Staff

As Director of Marketing & Chief of Staff, you will be accountable for supporting the achievement of SITA\'s business strategy, 3-year business plan, and sales objectives by prioritising, managing, and implementing APAC marketing plan that aggressively drives and supports the achievement of the revenue and growth objectives.

As Chief of Staff, you will serve as a key and trusted advisor and thought partner to the GEO President, providing high-level guidance and recommendations on various organizational matters. You will also collaborate with other senior leaders to ensure alignment and coordination across the organization.

At SITA, we achieve more, together. Are you ready to join us?

What you will do

DIRECTOR OF MARKETING

• Develop an overall Regional Marketing Strategy and vision in order to provide consistency and alignment of projects and strategic initiatives;
• Manage the integration of marketing plans across the regions, the business unit, and corporate marketing to ensure proper coordination and execution of regional marketing initiatives;
• Provide strong marketing leadership and drive the planning and execution of all regional marketing plans. This includes advertising, PR, events, branding, customer seminars, direct marketing campaigns, web-based activities, collateral production and internal communication, marketing intelligence and planning;
• Lead and manage all marketing activities in the regions and ensure effective deployment of regional marketing resources and budget to support the achievement of commercial targets as defined by corporate objectives;
• Define, track and measure a contact strategy for our top customers (200) to improve the quality of our contacts and to refine our communications strategy (online/offline) by ensuring our global and regional marketing activities target the right person at the right time with the right message;
• Approve hiring local PR agencies to ensure Corporate/Regional messages are effectively distributed around the world;
• Drive the implementation and manage the effectiveness of global and local marketing programmes and take any actions as necessary to support the growth required;
• Define, track and measure the impact of regional activities on sales results, drive achievement of key performance metrics which will ensure visibility of tangible value to sales & relationship management;
• Work with regional sales teams to evaluate customer needs, gather marketing intelligence which can be translated by the BU\'s into tangible solutions and product features to develop new integrated solutions expected by the customers;
• Validate the regional analysis of customers of the main competitors operating in the region (eg. product range, price strategy, sales and marketing infrastructure, financial alliances and position, strengths and weaknesses) with the aim of proposing account protection plans;
• Maintain the integrity of SITA\'s brand and protect or strengthen SITA\'s brand value by actively managing the brand compliancy of all marketing communications activities, both on and off-line within the regions;
• Lead and guide the overall look and feel for the regional section of the intranet, providing feedback to major content contributors and directing the quality of site content as required; publishing content for the region as required and analyse the site statistics to ensure on-going site effectiveness

CHIEF OF STAFF

• Partner with the GEO President to develop and execute the GEO strategic plan
• Manage and oversee the implementation of key initiatives and projects
• Analyse and assess market trends and competitive landscape to inform business decisions
• Identify and prioritise areas for improvement in the organisation\xe2\x80\x99s operations and processes
• Facilitate communication and collaboration across the GEO, including between GEO President and other business leaders
• Monitor and report on key performance indicators and metrics to access progress towards goals
• Represent GEO President and the company in various internal and external forums
• Manage the flow of multi-platform communications to and from the office of the GEO President
• Manage GEO management meetings

Qualifications

Who you are

• 10+ years of experience in marketing, marketing communications, internal communications or PR, preferably in telecommunications, IT, air transport or travel industries.
• Solid experience in project and programme management, as well as financial management.
• Strong in analyzing complex situations and providing sound recommendations
• Solid experience in managing customer-facing events and meetings
• Experience of managing virtual teams and cultural diversity
• Experience with latest PC tools including web technologies
• Strong analytical and problem solving skills with the ability to synthesize complex information into clear and actionable recommendations
• Excellent communication, interpersonal and leadership skills
• Ability to build and maintain strong relationships with a wide range of stakeholders
• Demonstrated ability to work effectively in a fast-paced, dynamic environment
• Proven success in managing projects and leading cross-functional teams
• Experience in budget management
• Nimble business mind with a focus on developing creative solutions
• Proficiency in Microsoft Office and other relevant software applications
• Master\'s degree in Business or Marketing.

What we offer

SITA\xe2\x80\x99s workplace is all about diversity: many different countries and cultures are represented in our workforce, and colleagues who\xe2\x80\x99ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we\'re always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too.

• And we offer all the good stuff you\xe2\x80\x99d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

SITA is the world\xe2\x80\x99s leading specialist in air transport communications and information technology. We don\xe2\x80\x99t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

Keywords: Marketing, Director of Marketing, Chief of Staff, Air Transport

EEO STATEMENT - At SITA we believe that creating and nurturing an inclusive culture is about who we are as an organisation, and as an employer. Diversity is more than a target to us, it\xe2\x80\x99s a key part out of our collective identity and values.

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SITA