Job Description

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be apart of, apply today!
What does a Director of Operations really do? Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch.
Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.
As Director of Operations, you are:

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  Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
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  You are also responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team.
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  You will maintain an open line of communication between staff and senior management.
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  You will manage and staff the operations assigned.
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  You will be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like.
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  You will develop individual and team goals and implement plans to carry out objectives.
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  You will also guide the Operations Managers in meeting all team & individual goals.
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  You will ensure compliance with all established policies and procedures.
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  You will assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures.

So, do you have what it takes to become Director of Operations?

Requirements:

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  At least 3 years of experience in the related field preferably director or VP level specializing in BPO Operations and Management or equivalent.
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  Managed at least 1,000 FTEs and who has strong computer skills especially in using Google Suite applications.
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  Proven track record of meeting and delivering targets.
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  Excellent communication skills, both verbal and written.
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  This person must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude.

About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech. As of March 31, 2022, TaskUs had approximately 45,800 employees across twenty-three locations in 12 countries, including the United States, the Philippines and India.
Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer