Job Description

• Education industry
• Experience in organization work or change management
• Individual with a dynamic and agile mindset

Location: West

Working Hours: Mon - Fri 830am - 530pm

You will be responsible for enhancing the quality of products and services of the educational organization, delivering high standards of learning experiences, and enabling future growth of the organization\'s reputation for quality. You will also drive continual productivity improvement through technology, process re-engineering, organization change management, and working culture development to raise cost and resource efficiency.

You will be managing 3 direct reports under you. Our client is in the education industry and is looking for a Director to join the Quality Assurance Team. :

• Developed and implement a framework for Quality, Productivity, and Customer Satisfaction Improvement, that achieves the organization\'s business goals.

• Equip staff and departments with the relevant tools, skills, and project management capabilities (e.g., Six Sigma, Kaizen, Design Thinking, Customer Experience Mapping) to undertake Quality, Productivity, and Customer Satisfaction Improvement, effectively.

• Identify strategic areas of Quality, Productivity and Customer Satisfaction Improvement, with management to focus on inter-departmental and organizational-wide change management.

• Set and monitor strategic improvement goals with clear contributions to business outcomes, customer satisfaction, and risk management.

• Undertake stakeholder and customer engagements comprehensively to ascertain areas and opportunities for improvements on a variety of consultation platforms (e.g., face-to-face focus groups, surveys, and social network feedback).

• Secure buy-in and participation by staff across all levels in Quality, Productivity, and Customer Satisfaction, through various project showcases, engagement platforms (e.g., Hackathons), and reward and recognition schemes.

Requirements:

• At least 10 years of working experience in Quality and Productivity Improvement or Customer Service
• Experience in using relevant tools, skills, and project management capabilities (e.g., Six Sigma, Kaizen, Design Thinking, Customer Experience Mapping)
• Looking at an individual with an agile and dynamic mindset who is collaborative and able to influence stakeholders
• Strong internal stakeholder and customer service orientation
• Experience in inter-departmental change management and project management

Next Steps

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, executive summary, reasons for leaving etc.) and expected package.
• Apply through this application or send your resume to kelicia.tang@adecco.com in MS Word Copy
• All shortlisted candidates will be contacted.

Tang Jia Min Kelicia
Direct Line: 6697 7919
EA License No: 91C2918
Personnel Registration Number: R2094939
JN -072022-84763_167283643455449