Job Description

About Us It's our mission to build a world that communicates more humanly. Since 2001, we've been delivering innovative and powerful communication solutions. Today, we're a communication intelligence company applying powerful machine intelligence and carefully developed algorithms to deliver effective human engagement at scale even when we are not face to face — all guided by our values of Listening, Respect, Innovation, and Passion. Our customers use Whispir to communicate across multiple channels from SMS to email, to dynamic landing pages, voice and more – all easily configured to meet their specific needs. All of our customers benefit from our low code – no code platform and powerful APIs. Our promise is to deliver a platform capable of achieving the world's highest engagement rates. About the Position The Director of Sales - Asia will be responsible for the establishment and expansion of the client base in Asia, while providing local guidance and mentoring of staff to achieve yearly business plans. The incumbent will manage all aspects of the Whispir Asia business including P&L, pipeline, sales, and channel selection. This role will provide sales coaching and deal strategy advice to sales teams, via a mixture of hands-on client engagement and structured deal reviews. Regular sales cadence and performance reviews against quarterly business objectives will be conducted. As a seasoned, talented enterprise and midmarket sales leader, you'll know how to plan and execute comprehensive account pursuits and transactional business in collaboration with our channel partners. You will mentor and coach more junior members of the sales team and thrive in a fast-paced technology environment. Key Responsibilities Overview

• Ensure Whispir's market position and capabilities are clearly understood and promoted within channel partner organisations within region.
• Constantly seek opportunities to create synergies for Whispir, our partners, our sales force and our joint customers.
• Work with sales resources (internally) and joint client teams (externally) on specific deals to maximise the client value created and deal win probability.
• Provide oversight and assume overall responsibility for channel pipeline and signings growth for the achievement of business plans.
• Support the sales strategy and formal program functions for Whispir in close consultation with the CRO
• Assume overall responsibility for pipeline, signings and revenue achievement in accordance with assigned business plan within your territory;
• Directly contribute to increased pipeline and revenue/EBITDA growth
• Support the channel partner strategy to ensure that our relationships enhance Whispir's competitive position and our channel partners bring Whispir valuable qualified opportunities.
• Engage channel partners to uncover valuable qualified opportunities and work with the relevant business areas to capitalise on these opportunities
• Provide Weekly and Monthly Reporting and insightful analysis on sales to date, forecasts and channel partners achievements.
• In collaboration with the CRO, establish personal milestones and targets within Whispir
• Contribute to the businesses OPEX and CapEx goal achievements
• Collaborate with other Whispir teams for ongoing retention and growth strategy for assigned accounts;
• Mentor and coach sales leaders in your team;
• Build and maintain effective executive relationships in strategic channel partners;
• Represent Whispir at Channel and industry events.

Leadership & Professionalism

• Building and maintaining an effective leadership team to continue to develop the organisation as a powerhouse within the industry.
• Develop effective relationships with all stakeholders across Whispir and Partner organisations
• Demonstrate high standards of performance and behaviour
• Sustaining and building a high performance culture to harbour the teamwork/unity required to execute these objectives.
• Communicate ideas, thoughts and information relating to the sales program to teams across the organisation and involve Channel Partner representatives in Whispir's business
• Conduct all interactions in a professional and appropriate manner.
• Honest with all business dealings.
• Maintains confidentiality of client affairs and account details at all times.

Professionalism

• Thought leadership – inspires new thinking in colleagues and business
• Follows through with commitments and fosters mutual trust with fellow employees.
• Assumes additional responsibility without being asked.
• Encourages fellow team members to make innovative contributions & embrace new ideas.
• Demonstrates the ability to cooperate with a variety of people and achieve results.
• Promptly answer email, phone calls and other electronic communications.
• Anticipates client needs and presents solutions for issues at hand.
• Understands expectations set with clients, recognises and flags when issues/events may affect delivery.

Direct Reports

• Senior Client Executives
• Client Executives
• Sales Agents
• Partner Enablement Manager

About You Even if you don't meet this criteria perfectly but believe you have lots to bring to the role, we encourage you to apply. We know it's tough, but please try to avoid the confidence gap - you don't have to match all the listed requirements exactly to be considered for this role. Critical competencies

• Strong business and sales acumen – the ability to critically analyse and qualify customer and partner business and develop bespoke solutions and strategies
• Excellent written, verbal and presentation skills
• Sound stakeholder engagement competencies that operate at all stakeholder levels
• Exceptional relationship management skills with customer/partner service at the core
• Positive attitude, team oriented, self-starter who can work alone and in a collaborative manner to achieve team goals
• Ability to multi-task, prioritise, and manage time effectively
• Passionate and results driven

Experience

• Minimum 10 years' enterprise sales experience, preferably within the enterprise software or SaaS industry
• Experience and professional network within strategic channels
• Demonstrable track record of closing new business solutions and achieving sales plan
• Demonstrable track record of pipeline generation and management
• Familiar with Solution Selling methodology and uncovering customer's business issues
• Tertiary qualified or equivalent

Why We Think You Will Love Working at Whispir

• Totally flexible working hours because you know how to get the most out of your day
• Birthday paid leave
• Volunteer and engage with community paid leave
• Ongoing monthly WFH allowance
• Women of Whispir program to connect senior female leaders with women across the company to promote connection, networking and mentoring opportunities

Whispir is an endorsed employer for all women; check out our benefits directly at WORK180: Whispir Benefits | WORK180 Endorsed Employer

Diversity & Inclusion

Whispir places a high value on inclusion. Those from under represented communities are encouraged to apply. This includes, but is definitely not limited to, people with a lived-experience of mental ill health, culturally and linguistically diverse people, LGBTQIA+ people, and people with disabilities.
We take our core values seriously and work hard to create an environment where you feel welcomed. Teams who reflect a diversity of experience, identity, perspective, and background help us to create a healthy & inclusive working culture
If this has resonated with you, we look forward to hearing from you soon!