Job Description

The Role Responsibilities

• CCIB is required to maintain the Operational Resilience of the most important and critical business services for our clients to a pre-agreed tolerance. This includes maintaining service through external events such as natural disasters, market failure, change incidents, external attacks and operational failure. Management of Operational Resilience at scale requires that business services are architected to be resilient, repeatedly tested and constantly strengthened.
• This role requires support to establish the CCIB Operational Resilience Framework, design and implementation across CCIB working in an agile operating model with each segment and product. The Framework will comprise new Operational Resilience regulations, Business Continuity Management and Crisis Management.

Strategy

• Support Product Owner in design, development and implementation of Operational Resilience Framework in CCIB, including establishing compliance with relevant regulations.
• Participate in Operational Resilience squads in each business service, and collaborate with stakeholders to identify vulnerabilities, prioritise improvements and manage implementation.
• Help uplift testing and exercising capabilities and related guidance.
• Leverage capability from the Group Resilience team to ensure best practice, lessons, and capability is shared across the Group on design, implementation and maintenance.

Business

• Support ongoing Incident and Crisis Management improvement initiatives.
• Contribute to the design and development of CCIB-wide guidelines, training materials and templates for OR implementation and maintenance for implementation by the Group Business Resilience leads. Facilitate consultation with Group Operational Resilience, Group Business Resilience leads, Regional and Country stakeholders for input.
• Identify strategic changes or vulnerabilities requiring remediation.
• Participate in workshops, exercises and scenario testing to identify vulnerabilities in resilience of operational assets. (IT, Data, 3rd parties, people, property etc.)
• Support Product Owner in review and challenge of Group Business level response, continuity, recovery, crisis management capability, teams, plans within CCIB.
• Review, challenge and support each business area capability to respond and recover from natural disasters, market events, external attacks and topical situations such as elections. This includes the development and management consolidated Operational Resilience Contingency Plans, Crisis Management Plans, Playbooks and Runbooks.
• Support design and preparation of consolidated crisis exercises across CCIB and support preparation for crisis exercises within CCIB MT on a regular basis to ensure preparedness for any contingency

People & Talent

• Display exemplary conduct and live by the Group\'s Values and Code of Conduct.

Risk Management

• Support Product Owner in development of QPR/NFRC submissions related to OR treatment, improvement actions and monitoring of risks.
• Support the design and implementation of monitoring in each business service for changes to the risk profile of operational assets such as high criticality systems, SLAs, organisational design, movement of operational capability.
• Support risk reviews, particularly covering technology and ICS risk.
• Support escalation of risks relating to Operational Resilience.
• Support reporting of Operational Resilience risks and treatment actions.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Governance

• Support Product Owner with implementation of Group policies standards, and local regulatory requirements through prioritisation within applicable QPRs and subsequent execution by relevant squads
• Understand and assess the impact of changes in the policy or standards on CCIB and engage with the CCIB businesses to ensure the impact is understood.
• Recommend additions/enhancements/changes to the Operational Resilience policy, standard, guidelines, procedures, and controls to the Product Owner.
• Monitor Operational Resilience profile and posture and report any non-compliance to the Product Owner.
• Participate and represent CCIB in Operational Resilience working groups to provide updates and influence positive outcomes for the Business.
• Design and support implementation and validation of OR KRIs, KCIs and other risk ratings/assessments, as well as process designs using available MI at CCIB, Group Business, Region and Country levels.

Regulatory & Business Conduct

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Operational Risk, CCIB
• Group Operational Resilience team
• Group Business Operational Resilience leads
• CCIB MT, CCIB COO MT, CCIB RC, Business QPRs / NFRCs
• Country / Regional \xe2\x80\x93 CCIB Heads, and Country Resilience teams
• L&D team and Learning Academies
• GIA, External Auditors

Our Ideal Candidate

• 10+ years of experience in Operational risk in Banking
• Experience in Operational Resilience in Banking
• Experience in project & program management
• Experience in Application, System and Infrastructure Architecture
• Expertise in Incident and Crisis Management
• Data & Management Information design capability expertise
• Hands on experience working on reporting & MS Office tools
• Knowledge of the Global regulatory environment and the ongoing developments
• Comprehensive knowledge of risk governance frameworks & quality framework and processes

Role Specific Technical Competencies

• Operational Risk
• Crisis Management
• Data Gathering and Analysis
• Regulatory Environment - Financial Services
• Communicating and Influencing Skills

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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