Job Description

Job : Technology
Primary Location : Asia-Singapore-Singapore
Schedule : Full-time
Employee Status : Permanent
Posting Date : 27/Nov/2023, 4:19:36 PM
Unposting Date : 11/Dec/2023, 5:59:00 PM


The Role Responsibilities Summary A Bank with a soul We are a global bank which is big enough to be relevant to the world\xe2\x80\x99s most sophisticated corporations but small enough to be local, nimble and innovate. We tap into our DNA as a global trade bank, committing to the dynamic market where we have operated for over 150 years. We link these markets with each other, as well as to Europe and the Americas, to help our corporate and institutional clients manage their global investing and financing needs. In addition, we use our deep knowledge in local markets to help our customers and clients grow, invest and protect their wealth. We believe that every one of our colleagues plays a tangible role in delivering our purpose and we all feel strongly about living our valued behaviours and our brand promise \xe2\x80\x93 Here for good. Our unrivalled network and unique culture make this organisation special and creates opportunities for unparalleled career and development experiences. The success of the Bank hinges on how we harness our unique strengths, create an inclusive and flexible environment, and where our people feel empowered to use the freedom and accountability that we give them to go above and beyond for our customers. What do you need to succeed?

• Experience in manging operational crisis, continuity and contingency planning and exercising for a FTSE 100/equivalent organisation.
• A strong track record of managing internal and external stakeholders at a Board, International regulatory and National Industry and Sectorial Level.
• A good understanding of, and experience with managing multi-disciplinary global change and regulatory implementation programmes, which require multi-disciplinary team management over a global footprint.
• Proven ability to prioritise issues within a large, rapidly changing environment and manage a wide variety / high volume of tasks while maintaining quality delivery.
• Understands the operational environment, processes and controls needed to execute requirements.

• Has an in-depth knowledge of international regulations associated with recovery and resolution planning, Operational Resilience and associated Business Continuity Management (\xe2\x80\x9cBCM\xe2\x80\x9d), Crisis Management (\xe2\x80\x9cCM\xe2\x80\x9d), Third Party policy requirements.

• Experience in risk management across three lines of defence.
• Experience with regulatory interactions and engagements.
• A results-driven professional. Takes ownership to deliver, with a high level of flexibility and a preparedness to \xe2\x80\x98roll up his/her sleeves\xe2\x80\x99 to get the job done. Proven success in holding individuals accountable for progress against agreed deliverables.
• Strong stakeholder management skills, with the ability to build relationships and influence across all levels of the organisation.
• Effective influencing and communication skills \xe2\x80\x93 oral, written and presentation. Proven success in communicating technical information in a simple way.
• A team player: multi-culturally aware with a proven ability to work in a global service delivery model, with onshore and offshore resources.
• A proven ability to work independently, solve problems and make balanced judgments / decisions
• Demonstrate understanding of and commitment to the Group\xe2\x80\x99s core values

Responsibilities Strategy

• Set and drive the strategic vision, objectives, conduct and values of the Resilience function.
• Accountable for defining strategy, planning and execution for end-to-end service resilience encompassing Operational Resilience, Business Continuity, Contingency Planning, Crisis Management, Operational Continuity in Resolution (\xe2\x80\x9cOCIR\xe2\x80\x9d), Third Party Resilience and Cyber Resilience to support the Group strategic intent.
• Provide Operational Resilience insights which drives resilience and service excellence across all operational assets and across product lifecycles and to drive down the lifecycle cost of services (improves CIR and RoTE).
• Align, challenge and shape outputs towards the Group\xe2\x80\x99s strategic agenda, where applicable, based on SME knowledge, external best practices, and regulatory requirements.
• Deliver a trusted operationally resilient banking experience across the life cycle of our client services.

Business

• Enhance operational resilience to support customer experience outcomes.
• Enhance operational resilience to support CIR, RoTE and Productivity outcomes.
• Maintain core business continuity planning globally.
• Responsible for Operational Resilience team headcount and financials management.
• Design and maintain crisis management structure across the group.
• Maintain a resolvable, barrier free operating model and the continuity of critical services through resolution.
• Manage Crisis Management Group countries regulatory engagements relating to Resilience.
• Represent the Group externally on Operational Resilience.
• Build Operational Resilience through collaboration with Business, Country and Functions by defining, building and enhancing end-to-end service resilience capabilities.
• Provide Resilience insights across all operational assets to enable risk, service and investment to be managed effectively.
• Building Resilience by design to make end-to-end services resilient through integration of resilience capabilities across different operational assets to effectively manage and reduce whole life cost of product cycles for the Bank.
• Manage Resilience programmes as the accountable executive.
• Provide leadership and Resilience guidance to at various forums, including QPRs, TTO Non-Financial Risk Committee (\xe2\x80\x9cNFRC\xe2\x80\x9d), etc. to ensure all programmes are aligned to the Group\xe2\x80\x99s Resilience requirements.

Processes

• Establishing a strong Performance Management culture across the TTO MT and through TTO by establishing the right metrics and measures, helping drive awareness, transparency and inform decision making
• Change Management, including the evolution of the Bank\xe2\x80\x99s Change and New Ways of Working standards.
• Drive a culture of continuous improvement and data-driven decision making across the bank.

People & Talent

• Champion and act as a role model of the Group\xe2\x80\x99s values and culture. Lead through example and build the appropriate culture and values. Sets appropriate tone and expectations for their team and work in collaboration with risk and control partners.
• Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone in the Bank are drivers and owners of client outcomes.
• Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
• Employ, engage, and retain high quality people, with succession planning for critical roles.
• Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
• Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
• Create a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.
• Provide feedback on transformation leaders to their people leaders, as part of performance reviews.

Risk Management

• Control the Group\xe2\x80\x99s ability to withstand, adapt, recover and exploit operational disruptions.
• Partner with industry and Regulators for compliance and to enhance sectorial stability in our key markets Influence related risk management, control and resilience within Third Party Risk Management, IT Disaster Recovery and Resolution planning.
• As the Group Subject Matter Expert (SME) for Client Service Resilience (CSR) Risk Sub-Type, ensure Operational resilience, BCM, OCIR and Crisis Management execute their responsibilities.
• Challenge policy owners on the appropriateness of their policies, adequacy of procedures, controls, reporting, training and awareness.
• Delegated authority to sign off all Elevated Risk Treatment Plans owned by Group Resilience as first line of defence within the Operational and Technology Risk Type Framework, including the CSR Policy.
• Partner to influence Resilience related risk management and controls across Chief Information Security Risk Officer (\xe2\x80\x9cCISRO\xe2\x80\x9d) / Chief Information Security Officer (\xe2\x80\x9cCISO\xe2\x80\x9d), Third Party Risk Management, Group Property and Resolution planning functions.
• Effectively govern risk and control to support outcome of Operational Resilience via the Client Service Resilience risk subtype and associated Policies and Standards, including IT Standards within the Group Technology Policy.
• Build and enhance Resilience architecture for overall resilience view and augment risk assessment.
• Review and provide SME knowledge in activities related to resilience standards, processes and controls.
• Internal and external benchmarking resilience against a set of clearly defined success parameters.
• Review and approve process, controls, Group Residual Risk (\xe2\x80\x9cGRR\xe2\x80\x9d) and Residual Risk Assessment (\xe2\x80\x9cRRA\xe2\x80\x9d) for all owned processes in resilience Process Universe.
• Provide approval for Resilience related risk treatment plans.

Governance

• Directly engage with members of the Management Team and other key stakeholders on thematic strategic aspects of resilience, crisis management, OCIR and business resilience agendas and build internal sponsorship at the top of the Bank.
• Chair relevant Resilience governance forums to ensure Resilience risks are managed and escalated as necessary.
• Through Policy Owners ensure the Group is advised appropriately on all aspects of resilience relevant to the Group\xe2\x80\x99s operations so that they can plan and comply with regulatory requirements.
• Engage with relevant Group Boards to demonstrate a robust strategic governance over resilience.
• Chief Product Owner for the Resilience Refinement Forum with risk and governance oversight ensuring appropriate prioritisation in delivering the strategic plan.

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers