Job Description

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive. When you join Visa, you join a culture of purpose and belonging \xe2\x80\x93 where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world \xe2\x80\x93 helping unlock financial access to enable the future of money movement. Join Visa: A Network Working for Everyone.


Team Summary Visa University is changing the learning culture at Visa. We are a team of experts in our respective disciplines, but more importantly, we strive to harness our collective expertise in the most effective way for the benefit of learners. We combine rigor, data, and subject matter expertise with intuition and common sense to deliver learning solutions for our business stakeholders. We like to prototype, launch and evaluate and are comfortable learning from our mistakes. What a Director, Performance Consultant does at Visa: Help us enhance individual and organisational performance within a learning and development context. You\'ll be meticulous at analysing Visa\'s biggest business challenges and work with wider teams to create solutions that drive the company forward. You will undertake root cause analysis, conduct assessments and analysis, synthesise performance data and identify skill or knowledge gaps. The solutions you will create include performance improvement, measurement strategies, change initiatives as well as learning and development recommendations and curriculum design. You will then work with Visa University Learning Experience, Capabilities teams and other colleagues, to develop and implement 3Es (Education, Exposure or Experience) strategies or programmes to improve performance.

• Partner with People Business Partners (PBP) and Talent Management to build deep, trusted partnerships and manage relationships with the relevant AP Regional Leadership Teams to understand learning goals and needs, gain buy in to proposed initiatives, and drive impact.
• Serve as the lead Regional Subject Matter Expert (SME) on VU\xe2\x80\x99s commercial programmes and learning solutions that have already been developed for global implementation and scale into region.
• Lead collaboration with business stakeholders to develop and deliver regional training needs assessments, analyse challenges, and work with the VU Growth and Functional Global team to create programmes that meet current and future skills and development needs.
• Where appropriate, develop and scale regionally originated learning solutions globally.
• Use knowledge of Product, VAS (Value Added Services) and CS (Client Services) processes and methodologies to deliver learning solutions aligned with business priorities and initiatives to ensure relevance.
• Serve as a local expert in AP for the global Growth & Functional Learning organisation, responsible for collecting feedback from senior regional stakeholders on curricula and provide feedback to the global team to help evolve centralized content development.
• Provide coaching and guidance to client-facing teams. Create strategic learning roadmaps for new hires and the ongoing development of existing employees.
• Build long-term business relationships with various groups within the organization to ensure client facing roles have the right skills to excel in their jobs and the support they need - providing the knowledge, coaching, tools and inspiration.
• Demonstrate a strong knowledge of the business, including internal and external trends, and keep up to date with Visa\xe2\x80\x99s business, the payments industry and regional nuances.
• Support the ROI strategy for key global initiatives and the collection of regional ROI metrics to support that strategy.
• Establish performance metrics and evaluation procedures to deliver impact within the role

Why this is important to Visa The Performance Consultant, a key member of Visa University\'s Regional Learning team in Asia Pacific (AP), will report to the Regional Head of Learning. This role involves consulting with business stakeholders in the Product, VAS, and CS sectors to understand learning objectives and implement learning solutions across AP. The successful candidate will work with leadership teams to comprehend the capabilities needed to enhance Visa\'s commercial strategy. The ideal candidate should be passionate about driving commercial methodologies in a consulting role, have extensive knowledge of the sales life cycle, Product, VAS, CS technical elements, consultative selling, financial acumen, and the payments industry. This role will impact our revenue-generating teams by enabling them to drive new business development and optimize sales effectiveness. Responsibilities also include performing root cause analysis to deliver learning solutions that enhance performance results.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications
What you will need:

• 12 years\xe2\x80\x99 experience in client-facing roles with increasing responsibility including leading a client-facing team and solution selling in the payments sector; managing and coaching client-facing teams; working closely with clients and driving revenue targets; developing training programs in a technology company; working with sales organization(s) to develop educational training solutions to improve sales competencies.
• Demonstrated ability to effectively collaborate, consult and influence senior leaders, business partners, internal and external customers, and colleagues to drive business results.
• Effective communication (written and verbal), consulting, stakeholder management, relationship management and influencing skills at all levels in an organization.
• Effective track record of using metrics and analytics to drive decision making and increased value generation (sales, satisfaction surveys, etc.)
• Deep knowledge of the payments business, preferably Visa\xe2\x80\x99s products and services and regulatory landscape.
• Strong, polished executive presence and business acumen a must.
• Passion for learning and facilitation and providing the best learning experiences for learners.
• Ability to comprehend and translate complex technical concepts into terms that are easy to understand for non-industry audiences in an influential and persuasive manner.
• Comfortable with ambiguity and rapidly changing content and strategies.

What will also help:

• Experience working with strategic partners and industry and/or regulator subject matter preferred.
• Experience quantifying ROI for key initiatives.
• Passionate about payment products and client services, and prior sales experience in a worldwide sales organization (e.g. in a technology company)
• Demonstrated ability to drive innovation and change to improve efficiency and effectiveness of commercial learning solutions.

Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.