Job Description

A unique and exciting opportunity to lead a regional team of Transaction Management (TM) and Estates Management (EM) professionals to manage a large and diverse portfolio of client-owned and leased re A unique and exciting opportunity to lead a regional team of Transaction Management (TM) and Estates Management (EM) professionals to manage a large and diverse portfolio of client-owned and leased real estate (globally/in APAC/SEA, etc). This is a role with a high degree of autonomy, serving as the client's Single Point of Contact for ensuring that the team supports the client in meeting his/her specific organizational goals at a regional level and for the smooth running of the account. ROLE AND RESPONSIBILITIES: A senior role acting as the client's Single Point of Contact and managing all TM and EM activities across their (Global/APAC/SEA, etc) portfolio in accordance with the CBRE/Client Master Services Agreement (MSA). Responsible for developing and refining the overall end-to-end delivery of the CBRE EM/TM model across the regional portfolio. Have a good understanding of the client's business and company objectives and help translate those into specific goals for the TM team. Work closely with the client in internal stakeholder management and provide support in meeting internal reporting requirements. Have a view of the overall portfolio and be able to deep dive and find opportunities for optimization at a country/ business level. Be able to present proposed strategies through business cases for stakeholder approval and take a leadership role in implementing such strategies through CBRE and/or other client partners (acquisitions, disposals, lease renewals, rent reviews, etc) Overall responsibility for the annual program for all TM activity (acquisitions, disposals, lease renewals, rent reviews, etc) in accordance with the MSA / annual KPI requirements. Be accountable for delivering EM (e.g. database management, stakeholder management and compliance management) activities in line with client's/established processes and procedures. Ensuring that the team adheres to the client's quality processes and compliance protocols and implements agreed-related corrective actions, where required. Drive consistency and process improvements to achieve added value and efficiency across the region. Drive the spirit of collaboration within CBRE and also between CBRE and/or other client partners and stakeholders to ensure the successful delivery of projects. Budgetary responsibility - for (a) the client's portfolio including management of reimbursed staff financials with the client and CBRE partners (e.g. HR / Finance / In-country team leads) and (b) annual CBRE revenue and costs related to the account. Act as a direct escalation point for all country TM team leads and drive staff deployment, performances and development. Establish a feedback and performance review rhythm with the client (monthly/ quarterly etc) and percolate to the team. Endeavor to improve service delivery through such feedback. Establish and deepen the client relationship through engagement and the introduction of wider CBRE services and products where appropriate. Ensure the client is kept abreast of general market norms/ upcoming trends in regions they are operating within, through regular knowledge-sharing sessions To be successful in this role, you'll need to possess the following: Degree in Real Estate, Facilities Management, Business, Finance, or related discipline. Minimum 10 years of commercial real estate experience in TM/EM working for Multi-National Clients. Regional exposure to commercial real estate will be an advantage. Have strong leadership and people management skills with the ability to prioritize, delegate effectively, multi-task, and a sense of humor to remain calm under pressure. Be driven to meet established operational and financial performance targets with commercial acumen to capitalize on business opportunities. Ability to take critical feedback and convert it into constructive feedback for self and the team and the ability to continuously develop yourself, individuals, and team personnel resources. Strong financial and analytical bent of mind to be able to review/ perform financial analysis (e.g. P&L, cashflows of the account, and transactions) and develop innovative solutions. Ability to review real estate contracts, and complex business documents and prepare business cases/ approval notes for client leadership approval, as well as experience in conducting analysis/due diligence in terms of contract negotiation. Have a collaborative approach with the account team, client, and wider CBRE organization to achieve outstanding client outcomes Have strong Communication (verbal & written) and Negotiation skills, be diplomatic but assertive, and possess excellent presentation skills. Be sensitive to cross-cultural exposures and environments. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.