Job Number 24028824
Job Category Rooms & Guest Services Operations
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
JOB SUMMARY
Being the first impression of all guests at the Driveway, the Door Service Agent shall assist guests at the Hotel\xe2\x80\x99s Forecourt. Co-ordinate with the Bell Service Agents in loading and unloading of the guest\xe2\x80\x99s luggage from their cars / taxi but primarily to open their doors and offer parking spaces when appropriate. Co-ordinate with valet service associates in parking guest\xe2\x80\x99s car.
JOB DUTIES & RESPONSIBILITIES
1. Assisting guests and patrons by opening of car doors for guest and patrons at all times. Greeting guests with the right verbiage and to be warm and friendly at all times.
2. Communicate with Bell Service Agents for luggage assistance and escorting guests to Front Desk.
3. Ensure all \xe2\x80\x98No Parking Zones\xe2\x80\x99 are cleared to ensure smooth flow of traffic. Ensure the traffic at the hotel\xe2\x80\x99s Forecourt is clear at all times with no congestion.
4. Ensure that there is always taxis available for guests\xe2\x80\x99 usage.
5. Ensure all Valet tickets are issued and recorded by running serial order without exceptions. Ensure all payments received for Valet to be handed over to Front Desk for proper tracking.
6. Attend daily briefing and 15 minutes training.
7. Understanding hotel\xe2\x80\x99s safety features and procedures.
8. Provide general information, places of interest / directions, and hotel\xe2\x80\x99s information to guest.
9. Report any incident/s to Front Office Managers and Bell Captain on duty.
10. Maintain the condition and cleanliness of the hotel\xe2\x80\x99s Forecourt at all times.
11. Maintain the condition and cleanliness of the Marriott and Singapore\xe2\x80\x99s Flag and report abnormalities to Bell Captain and Front Office Managers.
12. Maintain effective service in line with the hotel\xe2\x80\x99s Corporate Image:
- Company\xe2\x80\x99s Grooming Standard
- Standard Operation Procedures
- Departmental Policies
- Corporate Policies
13. Cash/Bank Handling
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.
14. To ensure and follow established procedures and compliance as per LSOP guidelines.
15. Any other duties as may be assigned from time to time.
JOB REQUIREMENTS
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.