Job Description

JOB SUMMARY Being the first impression of all guests at the Driveway, the Doorman shall assist guests at the Hotel\xe2\x80\x99s Forecourt. Co-ordinate with the Bellman in loading and unloading of the guest\xe2\x80\x99s luggage from their cars / taxi but primarily to open their doors and offer parking spaces when appropriate. Co-ordinate with valet service associates in parking guest\xe2\x80\x99s car.

JOB DUTIES AND RESPONSIBILITIES

• Assisting guests and patrons by opening of car doors for guest and patrons at all times. Greeting guests with the right verbiage and to be warm and friendly at all times.
• Communicate with Bellman for luggage assistance and escorting guests to Front Desk.
• Ensure all \xe2\x80\x98No Parking Zones\xe2\x80\x99 are cleared to ensure smooth flow of traffic. Ensure the traffic at the hotel\xe2\x80\x99s Forecourt is clear at all times with no congestion.
• Ensure that there is always taxis available for guests\xe2\x80\x99 usage.
• Ensure all Valet tickets are issued and recorded by running serial order without exceptions. Ensure all payments received for Valet tp be handed over to Front Desk for proper tracking.
• Attend daily briefing and 15 minutes training.
• Understanding hotel\xe2\x80\x99s safety features and procedures.
• Provide general information, places of interest / directions, and hotel\xe2\x80\x99s information to guest.
• Report any incident/s to FO Managers and Bell Captain on duty.
• Maintain the condition and cleanliness of the hotel\xe2\x80\x99s Forecourt at all times.
• Maintain the condition and cleanliness of the Marriott and Singapore\xe2\x80\x99s Flag and report abnormalities to Bell Captain and FO Managers.
• Maintain effective service in line with the hotel\xe2\x80\x99s Corporate Image:

• Company\xe2\x80\x99s Grooming Standard
• Standard Operation Procedures
• Departmental Policies
• Corporate Policies

• Any other duties as may be assigned from time to time.
  

• Minimum N level qualification.
• Have at least some service industry experience.
• Great communication skills & interpersonal skills in dealing with internal & external guests.
• General knowledge of the city.
• Willingness to learn.
• Able to start work within short notice period.