Job Description

Are you ready to create inspiring experiences, creating places for good with us? We are very serious about attracting, developing, and retaining talented employees and we precisely know the qualities Are you ready to create inspiring experiences, creating places for good with us We are very serious about attracting, developing, and retaining talented employees and we precisely know the qualities we're looking for. If you are seeking a promising career in Capri by Frasers at China Square or Changi City and have a demonstrable people-focused philosophy, then we are very interested in talking to you about a potential role in our business. ABOUT THE ROLE We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers, so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall customer experience to increase our reputation and ensure sustainable growth. WHAT YOU'LL BE DOING Welcome customers upon entrance and confirm reservations Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations Arrange events, excursions, transportation etc. upon request from hotel residents Answer the phone and make reservations, take, and distribute messages or mail and redirect calls Respond to complaints and find the appropriate solution WHAT YOU WILL NEED NITEC in Hospitality Operations Diploma or bachelor's degree and/or equivalent formal training and work experience Proven experience as concierge experience in customer service or relevant role is an advantage Excellent communication skills Polite and confident with a great deal of patience Ability in multitasking and time-management Aptitude in resolving issues with a customer-focused orientation WHAT WE ARE LOOKING FOR A TALENT WHO HAS Excellent office and computer skills Ability to provide professional communication in all environments Strong organizational, communication and verbal skills In-depth understanding of essential hospitality standards and company policies Proven skill in developing relations with guests, vendors, and internal departments Time management and resource management Ability to project a professional and knowledgeable demeanour #Frasers PROVIDES our #TALENT A trusting, respectful, and fun culture The best tools and training to get the job done the right way A solid pay and benefits package A team you can be proud of - we've been awarded! Opportunities for professional grow If you thrive in a fast-paced environment where you can make a difference in people's lives, apply today to join us. P.S: - SHARE THIS! Do not be afraid of friends or co-workers stealing this role. We have multiple openings! If you are amazing and smart, we will find a place for you. WHY YOU WILL LOVE WORKING AT FRASERS Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our business. Collaborative - We partner, challenge, and support each other. Progressive - We are proactive, energetic, purposeful and embrace changes. Respectful - We listen, seek to understand, believe, appreciate, and value each other's commitment. Real - We celebrate diversity, do what is right, take ownership and accept accountability. ABOUT FRASERS The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing, and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses, and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative, and respectful culture. Diversity brings us closer to the communities we serve Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organization, which helps our people to thrive each day.