Job Description

:

Time Management & Service Quality

• Assist clients in boarding/alighting from the vehicle (bus) in line with clients\xe2\x80\x99 needs, operating wheelchair lift or other mobility devices where necessary.
• Administer safety procedures for clients before and during transportation to ensure safe and secure bus environment.
• Provide quality interaction/transport experiences to clients.
• Escort clients to and from the vehicle, clients\xe2\x80\x99 doorsteps, and/or throughout clients\xe2\x80\x99 appointments depending on services requirements.
• Provide escort and/or transport services for seniors from their residence, to hospitals for medical appointments (i.e. setting of payment, scheduling of future appointments, collection of medicine at pharmacy)
• Promote safety and comfort for seniors by interacting with them while waiting for transport during appointments (i.e. handling wheelchair)
• Provide social monitoring and follow escalation protocol.
• Able to multi-task and is focused in coordinating the tasks on hand to ensure deliverables are met to client satisfaction

Qualifications:

• GCE \'N\'/\'O\' Level or Nitec/Higher Nitec
• Tech-Savvy (Computer/Tablet Literate)
• Physically fit, with ability to lift, push and pull loads equivalent to an average full-grown adult. Candidates must be able to bend and pivot from waist, and be able to move from a standing position to kneeling position and back to standing as part of the role requirements.
• Good interpersonal and communication skills.

About Us:

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK \xe2\x80\x93 Empowering the Community.

Thye Hua Kwan Moral Charities