Job Description

RESPONSIBILITIES

Train and supervise the Front Desk Assistants in all reception and cashiering procedures and assign tasks as necessary. Assist with new employee orientation and training and ensure that all Front Desk personnel are advised and trained on all changes in policies and procedures. To be proactive thinking, to be able to react fast to problems, and to make sound management decisions. Ensure all outstanding and pending issues are settled timely. To ensure that all keys and folders for daily arrivals are prepared by the Front Office Assistant. To ensure that the Front office, the lobby area are kept clean at all times. To be well informed of hotel facilities and be able to answer all inquiries. To handle complaints or incidents/accidents occurring in the hotel when necessary. To respond to emergency calls, fire alarm, power failure, computer and medical attention and co-ordinate with respective Departments and contacts. To conduct daily Front Office briefing. To spot-check special set-ups for late VIP guest's arrival ensuring that they adhere to the required standard. Assist with Front Desk employees' performance evaluations and recommend promotions or demotions of assigned Personnel. Assist with check in, information requests, check out and other services required by the guests to ensure their comfort and satisfaction. Authorise the acceptance of traveler's cheques, cash advance, rebates, paid out, refunds base on the established procedures. Responsible for the orderly and clutter-free appearance of the Front Desk personnel; ensure that all Front Desk personnel are well groomed and in proper uniform. Ability to communicate with all managers, supervisors and fellow associates.

REQUIREMENTS

Preferred 3 years in a similar role or at least 3 years in a supervisory role in a hotel environment. Strong interpersonal skills Detail-focused and guest-oriented Excellent leadership and problem-solving skills * Strong verbal and written command of English