Job Description

Location Singapore, East

Planning Area
CHANGI

Job Type
Permanent

Salary
$2,800 - $3,100 Per Month

Date Posted
10 hours ago

Expiry Date
16-Aug-2022
Additional Details


Job ID
314178

Job Views
12

Roles & Responsibilities Job Summary : Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for front office and reservations team. Responsible for VIP movement in the Hotel.
s:

• To generate Daily Management Reports for the Management.
• Checks cleanliness of lobby and public areas, maintenance and as well as front office staff in proper and orderly appearance and behavior.
• Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Services Officers or the guests.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding walk-in guests and release room blocked because of no-shows
• Assists in handling room lock problems.
• Prepares and checks for VIP’s arrival rooms.
• Support and work with other divisions as a team to achieve the most efficient and effective front office operations and results.
• Operates the front office computer system in order to assist front office attendants.
• Checks group department, fit and ensure switchboard makes appropriate wake-up calls.
• Handles guest complaints and other related problems and reports on the Incident Report.
• Assists reception, during they are busy.
• Answers guest's inquires, handles complaints and attends to the needs of the guests.
• Authorizes charges to be made for late departures and/or compliments on them.
• Promotes and maintains good public relations.
• Motivates and maintains good staff relations.
• Maintains and be guided of hotel policy on credit/lost and found hotel guests' properties.
• Implement SOP’s for all operational areas as directed by the Operations Manager, and ensure that once developed are implemented and maintained. Ensure that SOP improvements are documented and referred to Operations Manager for updating.
• Discipline and resolve conflicts or related issues between junior colleagues as required.
• Responsible for improvements and / or implementation of new services and operational policies as and when required

Job Requirements: Candidate must possess tertiary education qualification in Hospitality Management or related discipline Minimum 5 years' relevant experience in the hospitality industry

• Calm, efficient and the ability to work well under pressure
• Excellent leadership skills and exceptional communication skills
• A passion for delivering exceptional levels of guest service
• Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector
• Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
• Multi-lingual, excellent spoken and written English is a must, and the ability to speak other languages would be an advantage

Tags
duty manager transit hotel