Job Description

Job Title: Duty-Free Retail Sales Executive

Industry: Spirits Distribution & Consultancy

Location: Singapore

About Our Client

Our client is a curator of extraordinary, independently grown spirit brands - bringing a disruptive approach to beverage distribution in APAC. Blending an unparalleled portfolio, with notable bartenders and educators, a customer focus, and the Region\'s most prominent hospitality partners.

With over 100 people in 8 offices across APAC, our client manages the exclusive distribution of a portfolio of more than 600 craft spirits, cocktail ingredients, bar tools and glassware.

Our Client\'s Points:

APAC\'s leading independent spirits company

A collective of trusted and creative experts from the global cocktail and spirits community

Exclusively distributing hundreds of craft spirits, cocktail ingredients, bar tools and glassware

Collaborative hospitality projects consistently rank in the World\'s 50 Best Bars

About You

You\'re a dynamic duty-free retail sales executive passionate about delivering exceptional customer service and driving sales growth. You\'re skilled in building and maintaining relationships with high-profile clientele, including frequent flyers, tourists, and business travellers, and thrive in fast-paced, multicultural environments. Equipped with a comprehensive knowledge of alcohol brands, you excel at maximizing sales opportunities and exceeding revenue targets. Beyond your sales acumen, you possess excellent communication and interpersonal skills, enabling you to establish rapport with customers from diverse backgrounds.

You prefer to work outside the confines of a cubicle and enjoy socializing and meeting new people. You get a lot of satisfaction from helping others and enjoy human connections and a sense of community. You are responsible, organised, detail-orientated, proactive, hold yourself accountable, and possess the ability to speak to anyone - sharing your passion about the drink\'s world.

About the Role

As a Duty-Free Retail Sales Executive working in Changi Airport and dealing with alcohol brands, your day-to-day work will be diverse and fast-paced and you will be expected to have a thorough understanding of the alcohol brands you are selling, including their history, flavour profiles, and unique selling points. This will help you assist customers and make recommendations based on their preferences.

You will report to the General Manager of Southeast Asia (SEA) but will also have access to the APAC Head of Marketing and work collaboratively with the wider APAC team.

This is an exciting time to join a growing team of different functions across the APAC Region - Brand Management, Corporate Communications & Marketing, eCommerce...

Your main focus will be to provide excellent customer service. This involves engaging with customers, understanding their needs, and offering guidance and recommendations on different alcohol products. You may need to answer questions about the various brands, provide tasting samples, and assist with purchasing decisions. You will actively promote and upsell alcohol products to customers and continue to build our client\'s brands.

Responsibilities include (but are not limited to):

Maintain great relationships with store managers, etc

Represent the Agency and our client to provide best-in-class sales, and increase brand awareness to achieve KPIs to gain market share.

Actively seek out sales opportunities

Actively seek out opportunities to educate consumers on alcohol brands and categories

Manage stock levels

Float across multiple stores in order to take advantage of key clientele flight arrivals and departures

Merchandise products effectively

Provide reporting on sell-through rates and feedback

The Ideal Candidate

Previous experience in GTR/Duty-Free and or Liquor industry would be highly advantageous

Ability to work under pressure with a \'can-do\' attitude

Flexible in working hours and ability to work from airport locations for the majority of your week and balancing this time with some time in our client\'s Head office and or working from home

Administrative and organisational management

Detail-oriented and strong in Microsoft Outlook, Teams, PowerPoint, Word Excel etc.

Agile in your way of working and ability to effectively manage your time and multiple tasks

Extremely outgoing, exuding confidence

Mandarin speaking would be highly advantageous

Compensation and Benefits

Unlimited career opportunities and growth potential within a thriving and growing group across APAC

Attractive base salary

Work in an unconventional office with an amazing team of passionate people

Generous annual leave package in addition to public holidays

Equity opportunity in the organization

Medical insurance coverage

Four-week paid sabbatical after 5 years of service in the company

Accela Recruitment Services Pte Ltd

EA License: 15C7529

EA Personnel No: R22107085

Accela Recruitment Services