Job Description

: E-Commerce cum IT Manager (Jewellery Retail Business)

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Job Summary:

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The E-Commerce cum IT Manager is responsible for managing the company's online sales platforms and overseeing all IT-related functions to ensure smooth digital operations. This role combines e-commerce management, website administration, digital marketing, and IT infrastructure support to strengthen the company's online presence and ensure secure, efficient technology systems for jewellery retail operations.

Key Responsibilities:

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1. E-Commerce Operations

Manage daily operations of the company's online jewellery store and marketplace platforms (Shopify, WooCommerce, Magento, Lazada, Shopee, etc.). Oversee product listing, images, pricing, descriptions, and stock synchronization with retail outlets. Coordinate with the sales, design, and merchandising teams for product launches, festive collections, and promotions. Ensure timely order processing, secure payment handling, and proper logistics coordination for online orders. Maintain accuracy of gold karat, weight, purity, and certification details in all product listings.

2. Digital Marketing & Brand Promotion

Develop and execute digital marketing campaigns to drive website traffic and online sales. Manage SEO, SEM, Google Ads, and social media advertising. Oversee content creation, photography, and visual branding aligned with the luxury jewellery image. Monitor and analyze online performance metrics (traffic, conversion rate, ROI).

3. IT Systems & Infrastructure

Manage all IT systems, hardware, and software within the retail and office environment. Oversee POS systems, CRM, inventory management software, and their integration with e-commerce platforms. Coordinate with vendors for IT maintenance, upgrades, and troubleshooting. Ensure data security, backup systems, and protection against cyber threats. Implement technology solutions to improve operational efficiency (e.g., ERP integration, online booking, virtual try-on tools).

4. Website & Technical Support

Oversee website maintenance, updates, and improvements to ensure high uptime and smooth user experience. Coordinate with developers and designers for website enhancements and bug fixes. Ensure site speed, mobile compatibility, and security certificates (SSL, payment encryption). Manage domain, hosting, and email systems.

5. Reporting & Analysis

Prepare monthly reports on online sales performance, marketing results, and IT system status. Analyze digital data to recommend improvements in sales and user experience. Track IT expenditures and propose technology upgrades within budget.

Requirements:

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Bachelor's degree in Information Technology, Computer Science, E-Commerce, Business, or related field. Minimum 5 years of experience in e-commerce and IT management, preferably in retail or jewellery industry. Strong knowledge of e-commerce platforms (Shopify, WooCommerce, Magento) and digital marketing tools (Google Analytics, Meta Ads, SEO). Hands-on experience with retail POS, ERP, and CRM systems. Excellent understanding of website operations, cybersecurity, and data management. Strong problem-solving, project management, and leadership skills. Eye for detail, aesthetics, and luxury brand presentation.

Preferred Skills:

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Experience in online jewellery sales or luxury retail. Knowledge of gold hallmarking, certifications, and jewellery photography standards. Familiarity with cloud-based solutions, networking, and system integrations. * Ability to coordinate between creative, sales, and IT teams.