Job Description

As the Ecommerce Compliance Manager, you'll be the primary driver of our online platform's operational integrity. You'll be a key leader in ensuring our digital marketplace operates safely, ethically, and in full compliance with all applicable laws and regulations. The ideal candidate will possess a strong background in risk control, content moderation, and brand protection, with a keen eye for detail and a proactive approach to problem-solving.

Key Responsibilities

1) Risk Control

Develop and Implement Compliance Policies: Create and enforce comprehensive policies to mitigate risks across our eCommerce platform. This includes managing fraud prevention, data security, and transaction compliance. Conduct Risk Assessments: Regularly analyze our operational processes to identify potential risks and vulnerabilities. You'll develop strategies to address and minimize these threats. Monitor and Report: Oversee daily activities for compliance adherence. You'll be responsible for preparing detailed reports on risk metrics and presenting your findings to senior management.

2) Content Moderation

Establish and Enforce Content Standards: Define and uphold clear guidelines for all user-generated content, including product listings, reviews, and community forums. Oversee Moderation Processes: Manage the team and tools used to review and moderate content, ensuring a swift and accurate response to any violations of our terms of service or illegal content. Stay Updated on Regulations: Keep abreast of evolving laws and industry standards related to content, such as those concerning intellectual property and consumer protection.

3) Brand Protection

Combat Counterfeiting and Infringement: Actively monitor for and remove counterfeit products and items that infringe on intellectual property rights. Manage IPR Claims: Handle all incoming intellectual property rights (IPR) claims and inquiries, working closely with legal teams and external partners to resolve disputes. Safeguard Brand Reputation: Protect the brand's image by preventing and removing misleading or harmful content that could damage our reputation.

Requirements

Bachelor's degree in Finance, Economics, Statistics, Computer Science, or a related field is preferred At least 1-2 years of experience in compliance or risk analysts roles Proficient in Excel/Google Sheets Experienced in using SQL for data extraction and analysis Strong analytical, investigative, and problem-solving skills

Preferred Skills (Added Advantage)

Experience in content moderation or policy enforcement on an online platform Familiarity with intellectual property enforcement (Trademark, Copyright) Knowledge of global e-commerce laws and digital content regulations Experience with data visualization tools such as Tableau or Superset * Prior experience in an e-commerce or online marketplace environment