Daily operations includes preparing of orders and packing of orders
Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
Managing customer enquiries on platform chats
Develop, create and manage product listing on E-Commerce websites/platforms
Team Player - works with various departments (product management, graphics & sales) to provided updated content on respective platforms.
Handle on screen and backend livestreams
Customer Service
Identify and assess customers' needs to achieve customer satisfaction
Provide accurate, valid and complete information
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Attend to walk-ins in Showroom - product enquiries and servicing
Take the extra mile to engage customers
Requirements and skills
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Customer orientation and ability to adapt/respond to situations
Excellent communication and presentation skills
Ability to multi-task, prioritize, and effective time management
Willing to appear on screen
Working Hours
5 Day Work (Saturday included, Rotation basis)
* Working hours: 9am - 5pm
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