Job Description

The E-Commerce Executive role is responsible for the planning and execution of all e-commerce activities and initiatives for the brand. He/she will be responsible for managing the development and maintenance of the online store.

Tasks:

• Coordinate order processing, pick & pack, delivery and returns of customer orders.
• Coordinate with other teams on the execution of brand, marketing and e-commerce activities to drive web traffic / conversions.
• Ensure the fulfillment of customers' orders via store pick of delivery service.
• Observe the sales, promotions, marketing and social media activities over digital platforms.
• Track and report the business outcome of data-driven insights.
• Execute activities driven by data analytics.
• Identify strategic business partnerships such as BNPL vendors and banks.
• Manage the service quality and customer satisfaction.
• Implement and maintain CRM by managing loyalty programs for retail and online customers.
• Maintain customer service emails and social media message inbox (Facebook and Instagram)
• Attend customers' enquiries, complaints, returns/exchange and feedback.
• Uploading of new products, product descriptions, measurements and image selection for weekly launches.
• Cropping and resizing of product and campaign images.
• Monitor and maintain proper functionality of the website.
• Maintain accurate online backend inventory control by conducting regular stock-check, keeping track of sell-through and ensuring inventory level is healthy.
• Assist Operations Manager in stock replenishment and inventory management for retail stores.
• Assist in photoshoots (once a month).
• Assist in preparing press kits for PR and influencer seeding.

Requirements:

• At least one year working experience in a related field, preferably Retail industry.
• Possess strong communication and written skills.
• Experience in listing products on online marketplaces.
• Able to work independently under minimum supervision.
• Well-detailed and ability to follow specific procedures and instructions.
• Familiarity with Illustrator knowledge is a plus.
• Able to work with Canva / Google Drive / Dropbox / Notion.
• Great time management and organization skills.
• Proactive team player with good attitude.
• Possess a strong interest in fashion.

Interested applicants, please do indicate expected salary and availability together with your resume to jaren@yacht21.co.