Job Description

ACCOUNTABILITIES

Student Recruitment Operations

• To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
• To attend to customers\xe2\x80\x99 enquiries via walk-ins, phone, email, live chat, etc and look into the customer\xe2\x80\x99s needs and requirements so as to recommend suitable education pathways
• To assist customers in programme application and checking for documentation to support the turnaround time for admissions processing
• To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
• To comply with quality standards set for the department

Leads Management

• To follow up on all leads assigned on a timely basis
• To prepare and maintain leads follow-up reports

Market Engagement & Project Management

• To understand the local education landscape and explore new developments.
• Collaborate with internal teams and external partners to conceptualize and plan events that align with the company\'s goals and objectives
• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
• To plan and leverage community engagement to build awareness and brand name.

JOB REQUIREMENTS

• 2-3 years of working experience, preferably in sales, marketing, or customer service
• Experienced in Customer Service and Sales conversion processes
• Good understanding of the higher education industry in Singapore
• Events experience will be a bonus
• Able to work on rostered Saturdays (9am \xe2\x80\x93 1pm)
• Well-developed diplomacy skills and ability to handle expansive and diverse customers
• Pleasant and patient personality with an excellent service mindset
• Good interpersonal skills with a high level of initiative and drive
• Team-oriented and a great team player

We regret that only shortlisted candidates will be notified.

Singapore Institute of Management