Job Description

Overview
BNY Mellon is hiring Production Support resources to build out its capabilities in Singapore, in addition requires the resource to have experience in supporting Risk systems (Murex is ideal), which will be supported out of APAC. The role will cover incident management and reporting, production access and control, change management, disaster recovery and the day-to-day start of business readiness. The successful candidate will work with the head of EMEA Markets Technology and EMEA Head of Production Services to industrialise the production environment and processes around it. They will work closely with business lines to ensure systems are ready for business, handle any issues and maximise availability.
Responsibilities:
Ensure seamless and continual 24x6 global support for Markets applications
Partner with application development and infrastructure to execute Markets technology's future state vision
Ensure systems delivered to production environments meet enterprise quality requirements
Ensure the appropriate level of control and management is applied to the Markets production environment.
Focus on maturing the support functions and improving resilience of internal and external applications used by APAC
Seek opportunities to increase the quality of technology service delivered to the business
Pro-actively prepare for planned maintenance over weekends, DR exercise and all major roll-outs
Ensure logging of support incidents, hold Problem Review Meetings (PRMs) and track action items to closure
Identify and implement minimum standards for critical support functions (e.g. runbooks, monitoring, onsite/call-out support).
Establish recovery scenarios and run recovery tests with critical support teams (e.g. recover corrupted database, re-run a batch or file extract)
Carry out final stage testing and vendor version upgrades
Support the Traders in using Risk applications (Murex)
Desirable attributes:
Prior experience in, implementing and supporting large-scale production systems
Knowledge of eFX and FX business and systems
Knowledge Murex is required.
Understanding of FX products and general trade order types
Knowledge of FX Brokers and platforms such as FX Connect, EBS, Reuters Dealing, FXAll, Bloomberg and 360T
Understanding of Governance (ITIL practices/ processes)
Appreciation of operational risk
Role involves regular escalation and coordination activities over evenings and weekends
Must have excellent interpersonal skills, be flexible, enthusiastic
Must possess excellent written and oral skills
Must have experience supporting Traders
Must be detail oriented
Ability to problem solve
A combination of the following technical skills is desirable:
Strong technical skills on UNIX/Linux and Windows
Good SQL writing skills/ understanding EXADATA
Basic Java development
Basic Python
UNIX/Linux scripting
Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.