Job Description

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Your background

3+ years working experience in a similar role.

Educated to degree level in engineering or science discipline.

Experience working within production support within a financial services organization

Good system knowledge of Unix/Linux, Messaging Middleware (MQ, EMS, RV), market data, Oracle and networks.

Strong experience with UNIX shell scripts, Perl and Python.

Strong analytical, problem solving and troubleshooting skills. Experience with FIX Protocol, troubleshooting experience in direct market access, high frequency trading and algorithmic trading.

Knowledge of Asia cash markets behavior (e.g. TSE, OSE, HKEx, ASX, SGX, KRX, TFX, NSE).

Proactive, has initiative, diligent, hardworking. Willing to learn.

Team player as well as being able to work independently, ability and experience in leading a team would be an advantage

Excellent communication skills, verbal and written.

Able to work under pressure in time sensitive trading environment

Experience with ITRS, Java VM, Windows, Splunk, Ansible, AMPS, Autosys and Tableau would be an added advantage

What you can expect

The Markets Application Production Services group is a global group responsible for the management of production systems across Equities including Cash and Futures & Options. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. Markets Application Production Services group has a strong focus on operational excellence and process improvement.

The successful candidate will join a regional team based in several locations whose primary focus will be on providing front line support for cash trading related to direct market access and algorithm and high frequency trading platforms for all of Asia.

What you will do

Working on a shift basis, the successful candidate will be responsible for start of day checks when covering the early shift and required to cover some weekend work for releases, testing and weekend checkouts to accommodate the business needs.

Responsible for ensuring the smooth running of production Electronic Trading platform regionally

Providing the highest level of service managing day-to-day support of all the front-office trading systems, including, client connectivity, order management systems, algorithmic trading, Direct Market Access and High Frequency Trading for co-location flows.

Located on the trading floor you will be required to maintain a high level of decorum to interact closely with regional and global business users, as well as other groups in Technology, to ensure issues are addressed and communicated in a timely manner to meet agreed SLA's.

Work closely with developers and business analysts to coordinate system rollouts and application updates and providing feedback on production system performance, and investigate production problems and identify solutions.

Managing and resolving outages as efficiently as possible with a demonstrated ability to maintain communications with all stakeholders until resolution.

Driving operating procedure excellence in incident management, change management and problem management

Proactively identifying potential production issues across the Electronic Trading stack and determining areas for continuous improvement

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region's leading financial services companies.