Job Description

#EG_Consultant, Microsoft (D365 CRM Functional)

Date: 30-Jun-2022 Location: Singapore Company: Singtel Group

Overview The CRM Functional Consultant will act as a business analyst for Microsoft Dynamics 365 system(s). The individual will be responsible for determine the users’ requirements, make recommendation to users, work with development team to develop and implement the system on Microsoft Dynamics 365 CRM platform. The ideal candidate will have sound knowledge in Dynamics CRM functional processes / features, entities, workflows, configurations, dashboards, CRM solution file management, security model and UI.
Key Roles & Responsibilities Project Delivery

• Analyse business process/flow and provide the corresponding specifications for development team to translate specifications to program codes.
• Provide recommendation to customers based on best practices and standard offering of Microsoft Dynamics 365
• Analyse functional requirements and work with development team to translate into application design using established design methodologies and guidelines, including security guidelines.
• Make changes to configurable items, which include software, documentation, etc. It covers configuration management planning, configuration identification, configuration controls & audits
• Develop unit test package, execute tests & document test results to ensure the quality of the program
• Conduct integration testing, system testing and support User Acceptance Test (UAT) & implementation activities to ensure the smooth execution and implementation of the system in the production environment
• Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently
• Establish training package and provide training to the end users and relevant stakeholders
• Prepare & maintain up-to-date documentation.

Teamwork

• Work with team lead to ensure design and programme codes satisfy functional and users’ requirements
• Participate in design discussion; work with Development Lead in reviewing and refining the design to confirm to functional specifications
• Participate in peer reviews to improve project quality

The Ideal Candidate Should Have/ Be

• Minimum 3 years of experience in implementing and supporting Microsoft Dynamics 365 CRM/CE, CRM 2016/2015.
• Possess relevant system implementation / maintenance experience using Microsoft Dynamics 365 CRM/SharePoint related technologies
• Strong functional skills, communication, and presentation skills. Able to front the customers to understand and document the users’ requirements in proper specification.
• Good understanding on the capabilities and limitation of Microsoft Dynamics 365, Power Platform, PowerBI, Dashboard and SSRS,
• Strong problem-solving skills and ability to think out of the box
• Experience with Microsoft Dynamics CRM 2015 or later, including configuration of processes and features
• Understanding of the software development lifecycle (SDLC) and Agile Methodology
• Excellent time management skills, able to meet effort estimates and deadlines
• Customer focused
• Strong verbal and written communication skills to understand, debate and evolve requirements from idea to technical solutions
• Degree in Computer Science / Computer Engineering / Information Technology related field, or IT equivalent
• Able to travel as required

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.