Job Description

Preamble
The E&L Relations Lead handles the Employee and Labor Relations Team of Penborthers, and performs a variety of duties to promote employee welfare such as resolving human relations problems and promoting employee health and well-being. They interview workers and discuss personnel, human relations, and work-related problems that adversely affect morale, health, and productivity. This person also evaluates and resolves human relations, labor relations, and work-related problems, and meets with management to determine appropriate action. Furthermore, this person explains and provides advice to workers about the company and governmental rules, regulations, and procedures, and the need for compliance. They also provide guidance and supervision to the day-to-day operations of the Sr. ER Operations Specialists and ER Specialists.
Responsibilities
People Management Supervise the E&L Relations Team and provide guidance on the day-to-day HR operations Provide leadership support to direct reports in terms of training and employee development Plan periodic shift schedule rotation of the E&L Relations Team Manage and monitor the incoming concerns and issues from clients and employees while delegating tasks to the Sr. ER Operations Specialists in an efficient manner Conduct objective performance appraisals based on set goals in a timely manner Develop and implement retention strategies for the internal ER team, PB CORE and MSA employees
Account Management Partner with clients in implementing strategic retention tools and activities Coordinate to various units on the implementation of programs, actions, policies, and procedures that have a direct impact on assigned account/MSA Ensure compliance of assigned account/msa to all HR Programs and Initiatives Ensure compliance of assigned account/msa to the company handbook and/or individual account policies Ensure compliance of assigned account/msa to all relevant labor laws Lead roll out of HR Programs Conducts exit interviews, employee surveys, and focus group discussions with target participants
Employee Engagement Manage Employee Engagement Activities (Fun at work, etc) Offers counseling service to employees Managing employee complaints Coordinate and Facilitate New Hire Orientation
Employee Relations and Administration Handle major, minor, and Attendance Administrative and Labor Cases Escalates complex issues to Deputy HR and HR Head Determine employee’s eligibility for transfer, promotion, or rehire Prepare employee separation notices and related documentation Secure necessary buy-in from people on the implementation of human resource/client directives
General Admin Tasks Create and prepare Employee Relations Reports such as but not limited to Attrition Report, Headcount Report, and the like. Liaise with government agencies such as the Department of Labor and Employment (DOLE) with regard to handling of labor cases, submission of pertinent reports, discussion of queries, processing of accreditations, etc. Ensure accuracy of all HR data such as but not limited to PB Core data, attrition data, and the like Perform other official work as instructed by the immediate supervisor/manager. Recommend and proactively implement opportunities for increased departmental efficiency. Extend work hours when needed.

Qualifications
At least 5 years of employee relations experience in the BPO industry/related field Candidates must possess a bachelor’s/college degree in Human Resources Management, Psychology, Behavioural Science, or equivalent. Proficient in Microsoft Excel, Word, and Powerpoint. Can easily adapt and understand different HR systems applicable for the job. Good time management, multitasking, and organizational skills. Excellent communication skills, both written and oral.