Job Description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Ensure the smooth and efficient, operations of the Food & Beverage Division (TASTE restaurant, Le Bar & Banquet) in accordance with the established guidelines in the Department Operations Manual.
• This job will involve planning, organizing, dealing and controlling the resources of the Food & Beverage Division and to achieve objectives the performances service and quality standard of the department and the Hotel.
• Create loyal and trustworthy employees who take pride in their work, providing the highest possible level of service.
• Lead and support all Guest Experience initiatives within the property.
• Ensure that the team is well trained, conduct themselves professionally and where appropriate have a development plan or career path.
• Ensure the team has a Sales culture, driving ALL & Accor Plus recruiting culture. Upselling and other business practices to optimize the performance of the dept.
• Evaluate operations and procedures and suggest improvements to the General Manager with supporting Policy & Procedure + training tools.
• Effective and efficient implementation of the Food & Beverage Business Plan and accompanying marketing strategies on ideas, contents and promotions.
• Assign responsibilities to subordinates effectively.
• Assist subordinates during busy periods in service.
• Check the work performances and turnout of subordinates.
• Demonstrate thorough knowledge on products, menus, beverages and equipment.
• Liaise with Kitchen on daily operations, events and promotions.
• Hold daily briefing and monthly departmental meetings.
• Demonstrate understanding of and adherence to the Hotel\xe2\x80\x99s policy on Fire, Hygiene, Health and Safety.
• Prepare fortnightly or monthly rosters and ensure it is communicated to the team following Ministry of Manpower recruitments.
• Submit all rosters, sick leave and annual leave to the Management for processing monthly in a timely manner. E.g. over time, incentives etc. by 15th of the month. Ensure \xe2\x80\x9cTimesoft\xe2\x80\x9d application is current at all times; like the entry of leave (sick or annual etc.) is entered correctly and timely.
• Enforce all pre-check and check control procedures according to the brand standards.
• Ensure that no use of single plastics are used and other items, following the brand standards.
• Monitor the quality and quantity of all food and beverage items served.
• Regularly inspect equipment and ensure that they are in good working order.
• Enforce courtesy and efficiency to the team with a Heartist culture at the forefront of all interactions.
• Support marketing approach to develop sales

Qualifications

Your experience and skills include:
Service focused personality is essential and previous leadership experience required
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance

AccorHotel