Job Description

The Pan Pacific Orchard presents the pinnacle of design by award-winning WOHA, located in Singapore\'s prime district Orchard Road.

The 23-floor destination hotel redefines the city\'s landscape with four themed open-air terraces of distinctive design concepts - Forest, Beach, Garden and Cloud.

Nestled amidst the Forest Terrace is new signature restaurant Mosella, which will introduce a sharing concept of Mediterranean cuisine with a refreshing Peruvian twist. The Beach errace will bring a resort-like experience to the heart of the city, and above, the Garden Terrace will be home to Florette, the Champagne & Oysters specialty bar. At the highest levels of the Cloud Terrace, level 18 will house Orchard\'s highest pillarless ballroom, Claymore Ballroom.

Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard elevates the guest experience with the Pan Pacific signature of sincere and graceful luxury.

The Role

Be part of an amazing team at Pan Pacific Orchard, Singapore to redefine the City\'s landscape and grow your hospitality career!

The Food & Beverage Manager is a key player of the management team and reports to the Director of Food & Beverage (DOFB), overseeing the operations, management and overall performance and effectiveness of all Food & Beverage outlets, including banquet operations.

• Works closely with the DOFB to formulate and implement the annual business plan for the F&B Division and determines the key performance indicators of the managers to achieve this end.

• Plans and directs the functions of administration and planning for the F&B Department to meet daily operational needs.
• Ensures the smooth and efficient daily operations of all F&B outlets and banquet operations, in tandem with the Standard Operating Procedures.
• Drives high levels of guest satisfaction through the consistent training and execution of all brand standards, visible operational leadership, active trend analysis and hands-on interaction with guests and Associates.
• Responsible for the promotion and service innovation of the outlets; providing direction and ensuring that action plans are followed through in a timely manner
• Collaborates with the Culinary team and provide inputs on menu offerings

• Monitors guest satisfaction indices and ensure the achievement of targets.
• Conducts regular meetings with all F&B Service sections to improve service and product efficiency.
• Conducts regular hygiene audits in conjunction with the Chief Steward & Executive Chef.
• Monitors F&B\'s financial performance and assume responsibilities for its achievement.
• Responsible and leads the F&B Service teams in proper expenditures including labour and cost controls, as well inventory management / control.
• Ensure all F&B Service associates are well informed of the restaurant\'s products and events and constantly drive upselling initiatives.
• Understands local restaurants, bars and catering market / scene and able to provide ideas and strategic initiatives to maximise revenue.
• Develop contacts and relationships in surrounding offices. Explore and implement potential partnerships to drive new business.

Talent Profile

We are looking for a Manager who is go-getter and has at least 3-4 years of experience in a similar capacity. He/She must also possess comprehensive F&B operational knowledge and has managed a large team with a luxury brand. He/She should have at least a Diploma in Hospitality Management / Food & Beverage Operations from a recognized hospitality or tertiary institution, with strong business acumen and is guest service focus. If you fit the bill, write in to have a chat with us!

Pan Pacific Hotels Group