Job Description

Job Title:

End User Computing (EUC) Support Lead

Employment Type:

12-month renewable contract (via NTT)

Work Location:

Changi Business Park, Singapore (Banking Client)

Client:

A leading international bank .





Interested candidates are kindly requested to

email their CV

with their experience to

sandeep.sringeripai@global.ntt

We are seeking an experienced

EUC Support Team Lead

to oversee daily IT support operations and manage a team of engineers onsite at our banking client. The role requires both

hands-on technical expertise

and

leadership skills

to deliver high service standards, while driving end-user computing projects and compliance initiatives.

Key Responsibilities

Lead and manage a team of IT support engineers, ensuring SLA/KPI targets are met. Provide

Level 2 IT support

across desktops, laptops, mobile devices, AV systems, and collaboration tools. Oversee IT ticket lifecycle and escalations using ITSM platforms (ServiceNow, Remedy, Freshservice, Zoho). Administer

Microsoft 365, Active Directory, Exchange, and VMware

environments. Deliver IT initiatives such as

EUC refresh, SharePoint/email migration, and security hardening projects

. Ensure endpoint compliance with

CIS benchmarks and security policies

. Act as escalation point for

major incidents

, ensuring timely resolution and communication. Manage IT asset inventory, procurement, and lifecycle processes. Mentor junior engineers, drive knowledge-sharing, and maintain SOPs and KB articles. Liaise with global/regional IT teams and vendors for escalations and project rollouts.

Requirements

Diploma / Degree in Information Technology, Computer Science, or related discipline.

8-12 years of IT support experience

, with

2-3 years in a lead/supervisory role

. Hands-on experience with

Microsoft 365, Active Directory, Windows Server, VMware

. Familiarity with

ITSM frameworks (ITIL)

and platforms (ServiceNow, Remedy, Freshservice). Experience with

MDM platforms

(Intune, AirWatch, MobileIron). Strong leadership, communication, and stakeholder management skills. Prior experience supporting

banking/financial services IT environments

is advantageous.


Only shortlisted candidates will be contacted


Interested candidates are kindly requested to

email their CV

with their experience to

sandeep.sringeripai@global.ntt

We look forward to your application!