Job Description

-------------------



The successful candidate will join the SIA Group's IT Infrastructure team. In this role, you will play a pivotal part in driving the transformation of End-User Computing (EUC) through the integration of AI-driven solutions and automation, ensuring a secure, efficient, and future-ready IT infrastructure.

Key Responsibilities:

EUC Project Management and Delivery

Collaborate with internal teams and external vendors to manage and deliver EUC projects on time and within budget. Integrate AI and automation tools to streamline workflows, improve efficiency, and reduce manual tasks.

Administration of Microsoft Technologies

Administer, maintain, and support Microsoft technologies like Entra, Intune, and O365, optimizing them for performance and security. Develop and implement automated workflows for tasks such as user provisioning, patch management, software distribution, and compliance monitoring.

Device Management and Automation

Manage and administer end-user devices (laptops, smartphones, tablets), ensuring they are secure, compliant, and up-to-date. Use automation tools to streamline updates, security patches, and compliance checks, reducing manual effort and improving efficiency.

Technical Troubleshooting and AI-Driven Solutions

Troubleshoot technical issues related to end-user computing, leveraging AI-powered diagnostic tools to minimize downtime and enhance user experience. Use predictive analytics and machine learning models to proactively identify and address potential issues.

Technical Documentation and Knowledge Sharing

Create and maintain detailed technical documentation, including user guides and training materials, using AI-based knowledge management systems. Ensure accuracy and consistency across all documentation with AI-powered tools.

Collaboration and IT Service Delivery

Work closely with IT team members and other departments to ensure seamless delivery of IT services. Foster effective communication and teamwork to achieve shared goals.

Emerging Technologies and Innovation

Stay updated on emerging technologies, particularly in AI and automation, and evaluate their potential for enhancing IT operations. Drive the adoption of AI and machine learning technologies to deliver innovative IT solutions.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field. At least 3 years of hands-on experience in an EUC Engineer or similar IT Infrastructure role. Strong troubleshooting skills for resolving complex technical issues. Familiarity with IT infrastructure technologies such as Networking, Virtual Desktop Infrastructure (VDI), AWS Cloud, and Information Security. Advanced proficiency in Microsoft technologies, including Entra, O365, and Intune. Industry-recognized certifications such as MCSE, CCNA/CCNP, AWS, ITIL is prefered. Certifications in AI, machine learning, or automation frameworks (e.g., Microsoft AI Engineer, AWS Machine Learning, UiPath) are preferred. Excellent oral and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Strong interpersonal skills. Passion for delivering exceptional customer service, with a focus on enhancing user experience through AI-driven and automated solutions. Proactive in staying updated on emerging technologies, particularly in AI, automation, and EUC, with a commitment to applying these advancements to drive organizational success.



We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.