Job Description

Epergne Solutions is looking for End User Devices Operations Services SpecialistResponsibilities

• Provide first-level support for Microsoft Intune and Windows Autopilot-related issues.

• Assist end-users with device enrollment, application deployment, and configuration in Microsoft Intune.

• Working knowledge in Registering a device, working on Compliance Remediation, reporting, working on Delivery Optimization, Update

• Update feature upgrade and quality patching during autopilot, Driver and Firmware Servicing, Windows Driver update management.

• Troubleshoot and resolve basic Intune-related problems, including connectivity issues and device compliance.

• Collaborate with other IT support teams to escalate and resolve more complex issues.

• Maintain accurate records of support activities and resolutions in a ServiceNow.

• Keep up-to-date with Microsoft Intune features, updates, and best practices.

• Participate in the development and maintenance of support documentation and knowledge base articles.

• Design and implement Intune configurations and policies to meet organizational needs.

• Conduct root cause analysis for recurring or severe Intune-related problems.

• Participate in the planning and execution of Intune migrations and upgrades.

• In-depth knowledge of Microsoft Intune architecture, policies, and features with understanding of Microsoft Intune and mobile device

• Experience with PowerShell scripting and Intune Graph API for automation and customization in Intune are a plus

• Proficient in Windows, iOS, and Android operating systems.

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration skills.

• Ability to work collaboratively in a team environment.

• Relevant certifications (e.g., Microsoft Certified Modern Desktop Administrator Associate) are a plus.

Epergne Solutions